Urgent: Video Addon Not Working In Frontend And Selection In Backend - Question | JoomShaper
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Urgent: Video Addon Not Working In Frontend And Selection In Backend

NH

Nils Heitmann

SP Page Builder 1 year ago

Hi team JS, i need urgent help, since some version of SP PB 5 - i am using the latest one, a video set with the video-addon, does not show anymore. That's the biggest problem right now.

BUT, another one: in the frontend editor setting the video is not possible with the media manager, because the MP4 format is not shown, only images ?!

I just did the latest update, hoping that this is fixed, but nope 😕. Please help.

OK, i found that if i deactivate "lazy load" it is working, but deactivating that function, is not an option here. (This does not affect the issue with the media selection!) I had this before, but this only affected the poster image - so if "lazy load" is active the poster is not working. But now both: Video & Poster Image are not working !

Screenhshots: https://hgd-server9.de/tk/hagmans-gmbh.de/video-addon_Editor.jpg https://hgd-server9.de/tk/hagmans-gmbh.de/video-addon_Frontend.jpg https://hgd-server9.de/tk/hagmans-gmbh.de/video-addon_Editor-MediaManager-noMP4.jpg https://hgd-server9.de/tk/hagmans-gmbh.de/video-addon_FTP-MP4.jpg

Greetings

PS: i cannot upload images here? Usage of the "image" button is really weird, how does thia work? i cannot use "`" normally here beacause that triggers the code Button from the editor ?

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26 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169453

Hello Nils,

I apologize for the inconvenience caused. Could you kindly provide me with administrator access so that I can investigate the issue more closely? You can share the details in the hidden content section. Before proceeding, I recommend taking a backup of your site for safety. For this, you can choose Akeeba backup.

Thank you for your understanding and cooperation.

Best regards,

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NH
Nils Heitmann
Accepted Answer
1 year ago #169532

Hi Ziaul,

here we go:

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169536

Hello,

We apologize for the inconvenience. We are aware of this issue, and it will be resolved in the next build. In the meantime, please disable lazy loading as a temporary workaround. The issue will be fully addressed in the upcoming release.

Thank you for your understanding!

Best regards,

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NH
Nils Heitmann
Accepted Answer
1 year ago #169539

Hi Ziaul, like i already told you: deactivating that function, is not an option here

look at this page: https://hgd-server9.de/tk/hagmans-gmbh.de/leistungen/flachdach

it will be loading forever

anything ?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169556

Yes, I understand. We do not share any custom builds with our customers. Please wait for our next official release.

Thank you for your understanding.

Best regards,

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NH
Nils Heitmann
Accepted Answer
1 year ago #169811

Hi Ziaul,

ok, i understand.

But i have to mention, in my eyes, that this is something that should have been fixed before the first stable release.

By the way i am SP PB user since V 1.4, and i found certain bugs or things, that i found, should not be there with your exoerience. When i have time, i`ll do some posting on bug reporting and feature requests

https://hgd-server9.de/tk/SP%20Pagebuilder%20Bugs%20&%20featurerequests.jpg

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 year ago #169851

Hi Nils,

I appreciate your feedback and your long-term support as a user since version 1.4. I understand your concerns, and I agree that addressing such issues before the first stable release is important. We’re always working to improve, and your input will help us make the product better.

I look forward to your future posts on bug reports and feature requests, and we’ll make sure to review them carefully.

Thanks again for your valuable insights.

Best regards,

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NH
Nils Heitmann
Accepted Answer
10 months ago #176722

Hi Ziaul, any news about this issue? PageBuilder update was released some weeks ago

greetings

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #176795

Hello Nils,

Thank you for your reply. The issues with video addon and MP4 files not appearing in the media manager have been resolved. You can check it now.

If you encounter any further issues, please don’t hesitate to let us know. I’ll be more than happy to assist you!

Thanks,

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NH
Nils Heitmann
Accepted Answer
10 months ago #177228

Hi Ziaul, i`ve checked and nothing fixed..i am very disapointed.

The issue is still about when activating "lazy load", the poster image and video is not displayed anymore! Also, very important: MP4 are not displayed in a folder, only images. So i cannot easily selct a video for getting the file path.

That`s really a workflow killer or very unusable for customer with low experience!

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NH
Nils Heitmann
Accepted Answer
10 months ago #177590

any News ? The website is going online in the next days...thank you

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #177604

Hello,

I can confirm that the video addon issue has been resolved. When you enable lazy loading from the SP Page Builder settings, it will work correctly, whether enabled or disabled.

For media in MP4 format, it will display a play icon within the media files section. You can use it by selecting the MP4 file from the media directory. Please note that video files will not play directly within the media directory itself, as this functionality might not be necessary.

Please, update your sp page builder pro and then recheck your license information after that please clear your browser and joomla cache as well.

I have attached screenshots related to the video addon for your reference.

Best regards,

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NH
Nils Heitmann
Accepted Answer
10 months ago #178265

Hi Ziaul,

i`ve updated - and both things are not working, have a look: https://hgd-server9.de/tk/hagmans-gmbh.de/referenzen

If i activate "LazyLoad" in SP PageBuilder (updated to the latest version), the PosterImage and Video is not shown anymore.

I need to choose some MP4 file in a subfolder ("Folders"), not by direct uploading it everytime and then choosing it in the "Media" section on the left. I`ve got MP4 file already in the directory "images/kundenordner/referenzen/Hermannstrasse.mp4" , it is not shown, only images - please check by yourself, you can log in.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #178621

Hello Nils,

I apologize for the delay. On our system, this issue has already been fixed and is working as expected. To resolve the issue on your end, it might be caused by a conflict with something in your system.

Could you please provide me with your cPanel access so that I can review your code?

Thank you!

Best regards,

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NH
Nils Heitmann
Accepted Answer
10 months ago #178848

Hi Ziaul, i gave you administrator access, that`s not sufficient? Now you need complete server access, why?

I´m writing in the name of my chef, i dont´t think he would like to give you full server access, there are 50 websites on each.

Please install "phocacommander" if needed, thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 10 months ago #178947

Hello,

I apologize for the delay. Please check your page: https://hgd-server9.de/tk/hagmans-gmbh.de/referenzen. The video is now working as expected. It seems the old video addon was not functioning properly maybe, so I added a new video addon and replaced it with the correct video file path. Everything should be working now.

Thanks!

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NH
Nils Heitmann
Accepted Answer
9 months ago #180335

Hi Ziaul, i`ll check in the next days, and give you feedback.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 9 months ago #180405

Thanks,

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NH
Nils Heitmann
Accepted Answer
9 months ago #181856

Hi Ziaul, sorry i was ill. i checked now. It`s working noe with video poster and Lazyload enabled together. But still, video cannot selected within the "folders" - i updated to the latest version. Please add this "feature" !

Thank you.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 9 months ago #181893

Hello,

I see mp4 video is available in your directory that you mentioned in your previous response:

Path: images/kundenordner/referenzen/Hermannstrasse.mp4

Thanks,

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NH
Nils Heitmann
Accepted Answer
9 months ago #182406

Hi Ziaul, ok, but still NOT in Frontend Editor, see image attached. Please also add in Frontend Editor.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 8 months ago #182534

Hello Nils,

I understand the situation. Currently, videos are stored under the video folder for security reasons, which is why they will not load from the images folder.

Thank you for your understanding.

If you need further assistance, please feel free to create a new post.

Thanks!

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NH
Nils Heitmann
Accepted Answer
5 months ago #193851

its still ike this? It doesnt make sens to me: videos can be loaded from the "images" folder for the website (i can paste the path), but not for the frontend editor to insert with a button click?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193889

If you upload video on images folder it will upload in videos folder not in images. Files will be loaded from videos folder.

Thanks

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NH
Nils Heitmann
Accepted Answer
5 months ago #194083

and what if i need to use a custom folder? That is not working...

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #194123

Please, check my previous response.

Or it would be better to create new post.

Thanks

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