Tax calculated incorrectly in EasyStore 1.3.0 (product prices include tax) - Forum | JoomShaper
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Tax calculated incorrectly in EasyStore 1.3.0 (product prices include tax)

Asked by Stuart Clark 2 years ago Last activity 2 years ago

The tax amounts for products which already include tax are calculated incorrectly in EasyStore 1.3.0

Here is the item in the backend of EasyStore
https://prnt.sc/fJYdbC1sewQC

Here is the item shown in the front end of the site. Note: no tax amount shown
https://prnt.sc/K4wpUFtPFYDf

Here is the item in the checkout. Note: no tax amount shown
https://prnt.sc/9LrWbdtwx7_h

Here is the payment info sent to payment processor (stripe). Note: Incorrect ZERO tax amount shown
https://prnt.sc/sZIMnlODHy1a

Here is the invoice generated by EasyStore. Note: Incorrect TAX amount now added, meaning the TOTAL ORDER VALUE is also INCORRECT
https://prnt.sc/qVmdYyhsRhCu

It's disappointing that this still isn't working correctly, especially after the protracted beta testing

2 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
2 years ago

Hi there,

If you give me a chance to check your issue. That would be better to find out the issue. Or, I can share a staging site to check the issue.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Toufiq Senior Staff
2 years ago

Please check now this issue.

Stuart Clark Asked this
2 years ago

I've set one product on your site to have tax included (the pants item). It produces the same results as on my site - tax is shown as zero value (incorrect) on payment processor, but then added on the invoice pages, so shows an incorrect amount.

Toufiq Senior Staff
2 years ago

If tax is already included in your product price, it will not be displayed separately. Thanks

Stuart Clark Asked this
2 years ago

That is NOT what's happening.

Please complete an order for your product "Pants" - note the amount displayed in store and at checkout; then look at the amount shown in the invoice.

Toufiq Senior Staff
2 years ago

Please check your site now.

Stuart Clark Asked this
2 years ago

Also:

If tax is already included in your product price, it will not be displayed separately. Thanks

If tax is charged on a product and the item price already includes tax; that should be displayed.

Item price is set as £18. That is the price shown in product backend.
Item is set as "charge tax on this product".
Item price INCLUDING tax is £18 - that is what is displayed in front end (optionally "includes tax at xxx%")

On the invoice, the TOTAL should be £18, but the item price should now show the price minus tax - £15; and the TAX amount should be £3.

This is how tax works!

Stuart Clark Asked this
2 years ago

This is still not correct. If tax is being charged on a product, but is already included in the price, you can not simply ignore it!

If this can't be fixed correctly, please remove the option "tax is already included in prices" as this fundamentally does not work correctly

I reported this issue twice during the beta test. Initially I was told it wouldn't be fixed, but was then told it would. If a feature is to be included, it needs to work correctly, not how you think it should work.

Toufiq Senior Staff
2 years ago

Item price is set as £18. That is the price shown in product backend. Item is set as "charge tax on this product". Item price INCLUDING tax is £18 - that is what is displayed in front end (optionally "includes tax at xxx%")

If you set a tax on your tax settings and if you check mark on your product then tax will add.

https://drive.google.com/file/d/1ABA2kQ3hZJPNqU_dgGezBoiBvaqeC2J1/view

Toufiq Senior Staff
2 years ago

If this can't be fixed correctly, please remove the option "tax is already included in prices" as this fundamentally does not work correctly

That's good. I will share your idea to our developer team.

Stuart Clark Asked this
2 years ago

You have built 3 ways to configure tax in to EasyStore.

  1. "Tax should be calculated & display[ed] in the checkout page" - this option means the price recorded in the products page is the NET price, excluding tax. Tax is then added on during the checkout pages. <- this is working correctly from my testing so far

  2. "Tax is already included in product price and shipping rate" - this option means the price recorded in the products page is the GROSS price, including tax. The product net price and tax value should be displayed as part of the checkout process <- this is NOT working correctly

  3. The individual "charge tax on this product" setting needs to override both settings above, and should remove all traces of tax amount from orders featuring those products. <- this is partially working

ALL of the above needs to be evaluated and calculated properly. This is NOT a "sugestion", it is fundamentally how tax works and needs to be implemented CORRECTLY

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