Tax Calculated Incorrectly In EasyStore 1.3.0 (product Prices Include Tax)
Stuart Clark
The tax amounts for products which already include tax are calculated incorrectly in EasyStore 1.3.0
Here is the item in the backend of EasyStore https://prnt.sc/fJYdbC1sewQC
Here is the item shown in the front end of the site. Note: no tax amount shown https://prnt.sc/K4wpUFtPFYDf
Here is the item in the checkout. Note: no tax amount shown https://prnt.sc/9LrWbdtwx7_h
Here is the payment info sent to payment processor (stripe). Note: Incorrect ZERO tax amount shown https://prnt.sc/sZIMnlODHy1a
Here is the invoice generated by EasyStore. Note: Incorrect TAX amount now added, meaning the TOTAL ORDER VALUE is also INCORRECT https://prnt.sc/qVmdYyhsRhCu
It's disappointing that this still isn't working correctly, especially after the protracted beta testing
Toufiq
Accepted AnswerHi there,
If you give me a chance to check your issue. That would be better to find out the issue. Or, I can share a staging site to check the issue.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Stuart Clark
Accepted AnswerI've set one product on your site to have tax included (the pants item). It produces the same results as on my site - tax is shown as zero value (incorrect) on payment processor, but then added on the invoice pages, so shows an incorrect amount.
Toufiq
Accepted AnswerIf tax is already included in your product price, it will not be displayed separately. Thanks
Stuart Clark
Accepted AnswerThat is NOT what's happening.
Please complete an order for your product "Pants" - note the amount displayed in store and at checkout; then look at the amount shown in the invoice.
Stuart Clark
Accepted AnswerAlso:
If tax is already included in your product price, it will not be displayed separately. Thanks
If tax is charged on a product and the item price already includes tax; that should be displayed.
Item price is set as £18. That is the price shown in product backend. Item is set as "charge tax on this product". Item price INCLUDING tax is £18 - that is what is displayed in front end (optionally "includes tax at xxx%")
On the invoice, the TOTAL should be £18, but the item price should now show the price minus tax - £15; and the TAX amount should be £3.
This is how tax works!
Stuart Clark
Accepted AnswerThis is still not correct. If tax is being charged on a product, but is already included in the price, you can not simply ignore it!
If this can't be fixed correctly, please remove the option "tax is already included in prices" as this fundamentally does not work correctly
I reported this issue twice during the beta test. Initially I was told it wouldn't be fixed, but was then told it would. If a feature is to be included, it needs to work correctly, not how you think it should work.
Toufiq
Accepted AnswerItem price is set as £18. That is the price shown in product backend. Item is set as "charge tax on this product". Item price INCLUDING tax is £18 - that is what is displayed in front end (optionally "includes tax at xxx%")
If you set a tax on your tax settings and if you check mark on your product then tax will add.
https://drive.google.com/file/d/1ABA2kQ3hZJPNqU_dgGezBoiBvaqeC2J1/view
Toufiq
Accepted AnswerIf this can't be fixed correctly, please remove the option "tax is already included in prices" as this fundamentally does not work correctly
That's good. I will share your idea to our developer team.
Stuart Clark
Accepted AnswerYou have built 3 ways to configure tax in to EasyStore.
-
"Tax should be calculated & display[ed] in the checkout page" - this option means the price recorded in the products page is the NET price, excluding tax. Tax is then added on during the checkout pages. <- this is working correctly from my testing so far
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"Tax is already included in product price and shipping rate" - this option means the price recorded in the products page is the GROSS price, including tax. The product net price and tax value should be displayed as part of the checkout process <- this is NOT working correctly
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The individual "charge tax on this product" setting needs to override both settings above, and should remove all traces of tax amount from orders featuring those products. <- this is partially working
ALL of the above needs to be evaluated and calculated properly. This is NOT a "sugestion", it is fundamentally how tax works and needs to be implemented CORRECTLY