Problems With Pagebuilder 5, Feature Image Hover - Question | JoomShaper

Problems With Pagebuilder 5, Feature Image Hover

TH

Thomas Hirn

SP Page Builder 1 year ago

Hello at all,

i have done update to actual version but my problem will not be fixed.

If i edit a content in pagebuilder and change or create a new "feature Image hover" and link an image then the frontpage will give me an error

can you help me here? thanks thomas

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4 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #172425

Hello Thomas,

I apologize for the inconvenience you're experiencing. Could you please let me know which template you are using? This information will help me assist you better.

Thank you!

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 1 year ago #172426

Hi Thomas Hirn,

Thank you for reaching out, and I am sorry for the inconvenience caused by this oversight.

To effectively resolve the issue, could you please give me Joomla administrator access? This will allow us to investigate thoroughly and provide a quick solution.

Before we proceed, I suggest creating a backup of your site using the Akeeba Backup extension. Please use the hidden content to share user your Joomla credentials.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best Regads.

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TH
Thomas Hirn
Accepted Answer
1 year ago #172434

Hello, we have no template, please check in backend.

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 1 year ago #172440

Hello Thomas,

I wanted to clarify that the issue you’re experiencing is not related to the SP Page Builder. Instead, it stems from an overridden addon named "featuress" in the "Syrius" template.

Here are two recommendations to resolve the problem:

  1. Rename the site.php file: Navigate to Joomla Administrator > System > Site Templates > Syrius Details and Files. Locate the file at /templates/syrius/sppagebuilder/addons/featuress/site.php and rename it to __site.php. This should resolve the issue immediately.

  2. Alternatively, you can reach out to the template provider for "Syrius" for additional support.

If you have any further questions or concerns, please don't hesitate to let me know.

Best regards

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