Custom fonts are only visible in preview mode - Forum | JoomShaper
Staff replied SP Page Builder

Custom fonts are only visible in preview mode

Asked by Ola 1 year ago Last activity 1 year ago

Hi!

I am a very happy user of SP Pagebuilder and Helix Ultimate.

I use custom fonts for our site: www.benficacampstockholm.se - that we will restart marketing shortly.

The custom fonts have worked fine until recently. Now I can only see them when I work in Pagebuilder frontend editor.

I don't see them when I edit the HelixUltimate template. They are not visible in either desktop och mobile for users.

I have uploaded the fonts under the Font folder. I access them by using the custom code area in the template editor.

I recently upgraded to Joomla 5.x. I use latest versions of Pagebuilder extension and Helix template.

Kind regard
Ola

8 replies

Oldest first Newest first Most helpful
Ola Asked this
1 year ago

I could clearify.

The custom fonts only works on one of my computers and on one of my mobiles. On the other two (PC+mobile) the custom fonts are not shown. It shows a fallback font there.

So maybe the problem is not related to PageBuilder?

Mehtaz Afsana Borsha Staff
1 year ago

Hi

Thanks for contacting us and sorry for your issue. Could you please Clear your Joomla and Browser cache? Then check again?

-Regards.

Ola Asked this
1 year ago

Hi Mehtaz!

I did that. It is still problem.

It (custom fonts) works on Iphone and one of my PC.
It does not work on Android (Chrome) and the other PC.

I have recently updated to PB5 and latest version of Helix template.

It used to work before.

I tried to upload font (a zip.file) in your new Font Book but interface "froze" and had to restart browser. Tried a couple of times.

Kind regards
Ola

Mehtaz Afsana Borsha Staff
1 year ago

Could you please keep a full site backup so that I can check on your site? Please let me know.

Ola Asked this
1 year ago

Sure Mehtaz. You can login. I can restore from web backup if something happens :-)

Mehtaz Afsana Borsha Staff
1 year ago

Hi

I cant access your site. Please check.

Ola Asked this
1 year ago

I send it again.

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