Cannot Use Text Addon - Question | JoomShaper

Cannot Use Text Addon

nagesh

nagesh

SP Page Builder 11 months ago

Cannot use addon text

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7 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #174880

Hi there!

Sorry to hear that.

Would you plase explain your issue a bit more with screenshots/screencast to understand it better?

Is there any error?

Best Regards

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nagesh
nagesh
Accepted Answer
11 months ago #174881

When i try to use addon text in to the page, the page goes blank. Just now realised some other addons in spbuilder is also not working.

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nagesh
nagesh
Accepted Answer
11 months ago #174883

Can i share my backend for you to check? Check on the file Try no addons are working. Including AddSection

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nagesh
nagesh
Accepted Answer
11 months ago #174903

I have updated spbuilder and checking.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #175372

Hi nagesh,

If your issue still persists, kindly give me your admin access to check the issue for you.

Please, keep a full site backup before sharing the credentials.

Best Regards

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #176104

Hello,

If there is no related issue left, you may accept the most useful answer in order to close the post.

Have a nice day!

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 11 months ago #176119

@Nagesh, as we informed in SPPB documenation, if you still have SPPB 3.8 in Joomla 5.x site, indeed you cannot use Text addons anymore. SPPB must be updated to version 5.x.

More info >> https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements#what-is-not-supported-anymore

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