Contact Form Vs Form Builder - Question | JoomShaper
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Contact Form Vs Form Builder

MH

Michel Hamel

SP Page Builder 11 months ago

Hello, We have an issue with sppagebuilder: When we add contact form(addon) and we make a test: we receive the email message. When we add form builder(addon) and we make a test: we don't receive the email message.

Thank you for your help.

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8 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 11 months ago #175297

Hello Michel Hamel,

Apologies for the inconvenience caused. Could you please confirm if you’re using reCAPTCHA v3 ?

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MH
Michel Hamel
Accepted Answer
11 months ago #175324

hello, Non we dont use it.

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MH
Michel Hamel
Accepted Answer
11 months ago #175326

Unfortunately the form made with "Form Builder" is still not sending messages..

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 11 months ago #175296

Hi there,

Thanks for reaching out.

Did you check and follow the documentation carefully, please?

https://www.joomshaper.com/documentation/sp-page-builder/form-builder#span-style-font-weight-400-edit-email-template-span

Kindly do let me know.

If it doesn't help, please give me your admin access to check. Kindly keep a full site backup befire sharing the credentials.

Best Regards

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MH
Michel Hamel
Accepted Answer
11 months ago #175327

Please check the form. Thank you.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 11 months ago #175339

Please check now

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MH
Michel Hamel
Accepted Answer
11 months ago #175344

Thank you so much. The issue is resolved. I received the demo message.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 11 months ago #175345

You are welcome. You have configure the 'From Email' incorrectly prnt.sc/SosqTzKHwzrt. I set the email from your settings prnt.sc/XMH1Af1HnfYS.

Please marked the issue as solved.

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