Media Manager Error: "request Failed With Status Code 500" - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer

Media Manager Error: "request Failed With Status Code 500"

D

David

SP Page Builder 11 months ago

Hi Team,

I have a fresh installation of Joomla 5.2.0 and SP Page Builder 5.4.2. When I try to upload files in SP Page Builder Media Manager I get an error "request failed with status code 500", it uploads only first image, is grayed out and spinner is running. If I refersh the first image is uploaded and delete also works. Media Manager in Joomla "Content / Media" works fine and uploads all the images.

0
9 Answers
D
David
Accepted Answer
11 months ago #176884

I was able to resolve the issue by installing PHP GD extension.

apt-get install php-gd

/etc/init.d/apache2 restart

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 11 months ago #176887

Glad to know that and thanks for sharing the solution. You can now close this post by accepting the answer.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 11 months ago #175567

Hello David,

Please increase your PHP memory limit and then check your issue. This forum post may help you.

https://www.joomshaper.com/forum/question/31905

Best regards.

0
D
David
Accepted Answer
11 months ago #175600

Hi Mehtaz,

My settings are following:

Upload Max Filesize 100M Post Max Size 100M Memory Limit 512M

Joomla media manager works fine on uploads, problem is with SPPB media manager. Can you pls advice

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 11 months ago #175662

Could you please keep a full site backup and reinstall SPPB?

0
D
David
Accepted Answer
11 months ago #175805

I reinstalled SPPB as adiced but no change, still getting same error

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 11 months ago #175855

Could you please keep a full site backup and give me your super admin access?

0
AL
Alejandra Lopez
Accepted Answer
7 months ago #188848

Hello! I have the same issue, recently we migrate our old web site to a fresh installation. Some things works fine and some other things are failing. My php.ini is seted up just like this thread https://www.joomshaper.com/forum/question/31905 and also y try te solution from david (PHP GD extension), but still i'm getting the satus code 500 when i open the media manager, for the other side the joomla media manager is working fine and algo listing all the media files in it. Unfortunately, I cannot provide access to our site due to my organization's security regulations.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 7 months ago #188857

Hi

Please create a new forum post about your issue. Our team will help you.

0