Font Awesome Can't Be Enabled Due To Error - Request Failed With Status Code 403 - Question | JoomShaper

Font Awesome Can't Be Enabled Due To Error - Request Failed With Status Code 403

Rahi

Rahi

SP Page Builder 10 months ago

Hi,

Basically my main issue is that on testimonies add-on I don't see the stars, and I searched for the faster solution on your forum and found the solution to enable Font Awesome but when I treid to enable it it is giving this error - Request failed with status code 403.

I thought may be this is an issue of license but I can't save anything there also.

So as you can there are chain issues!

Please find login details and do the needful.

Thank you.

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8 Answers
Rahi
Rahi
Accepted Answer
10 months ago #179576

This issue is solved now, I checked your other forum and there was the solution to disable "mod_security" and which I did with the help of Website hosting support team.

I was suggested by hosting support team to disable and enable whenever I make changes in the website. But that's an impractical and lenghty process so I asked for the better solution and I was helped by him, by whitelisting a particular rule which blocks the request from the website. Same you can ask from your hosting support team. This solution is safer then disabling "mod_security" all the time.

I am mentioning here so that others can have faster and proper guided solution to save their time.

I have a suggestion here - In most of the forus where problems are solved but those converstation are in hidden comments and also when your team fix the issue, sometime they don't mention what they did. So, my suggestion is that whenver the problem is solved there should be a detailed explanation which a non-technical person can understand then life becomes easy for us as client and also yours as support team.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #179574

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Provide me the FTP access. I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #179575

Please check now. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #179577

I copied your .htaccess code, removed the all code, and clicked the save button in the page settings to enable Font Awesome. Afterward, I reverted the .htaccess code back to its original state. That’s all.

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Rahi
Rahi
Accepted Answer
10 months ago #179580

Thanks but this is an impractical solution to remove and revert code everytime. Also, have you read my aswers / soution?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #179588

Yes, I did. I had to remove all code. Cause, you have added lots of code on your .htaccess file.

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Rahi
Rahi
Accepted Answer
10 months ago #179625

Ok, thank you for pointing out lots of codes. May I know what's the practical solution?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 10 months ago #179628

Before adding code inside the .htaccess file make sure that your product can be loaded easily.

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