Submenus Work On PC But Not On Cell Phone
Fernando Bautista
Best regards, I have an active subscription with you from SPPB5.
My website is: https://coopsanfrancisco.co it uses Joomla 5.2.1 and the latest version of Helix Ultimate and SPPB5
When you hover over the main menu, the items open correctly from any computer.
But on cell phone some menu items do not open, for example, the items "Files of interest" and "Portfolio" do not work from cell phone.
I have checked the configuration and everything seems to be correct, so I do not understand why it does not work, it was working before.
Thank you for your kind collaboration.
Ziaul Kabir
Accepted AnswerHello,
Could you please check again form browser incognito mode, Your dropdown menu is work. Please, click on arrow icon, to see the sub menu.
Thanks,
Ziaul Kabir
Accepted AnswerHello Fernando,
Thank you for reaching out to us.
Could you please check if JavaScript compression is enabled by navigating to
System > Template Styles > Template Options > Advanced > Compression-> Settings?
If it is enabled, try disabling it and then check if the issue is resolved.
If the problem persists, I kindly request that you grant me admin access to the hidden content section. Before doing so, please ensure you take a full backup of your site as a precaution.
Let me know how you’d like to proceed or if you have any further questions!
Thank you,
Asfakur Rahman Saikat
Accepted AnswerHi Fernando Bautista,
Thank you for reaching out.
To address your issue, please follow these steps:
Go to Helix Ultimate Settings > Menu > offcanvas > Set Maximum Level to All.
Here's a visual reference: https://prnt.sc/MeIq9x-VrYGF
This should resolve the issue. If you have any further questions or encounter additional challenges, feel free to reach out.
Best regards
Fernando Bautista
Accepted AnswerKind regards Ziaul and thanks for your help.
Indeed, the menu, separators and submenus can now be seen correctly from the cell phone with their respective arrows.
Could you please tell me what the problem was and how you solved it?
I appreciate your valuable help and guidance in case this happens again and please do not forget to remove Joomla's debug mode.
In advance, thank you very much for the support, you are the best.
Ziaul Kabir
Accepted AnswerHello Fernando,
There doesn’t appear to be any issue on the site. The problem seems to be related to your browser cache.
Best regards,
Fernando Bautista
Accepted AnswerKind regards Ziaul
But it's strange, I use Chrome and I always completely clear the browser cache in each test, I checked many times the separators, pages and articles linked to their respective menu items together with the instructions you gave when opening this query.
I don't know what you could have changed, but whatever it is, it works now and it leaves me perplexed if it only says that it was a problem with clearing the Chrome cache.
In any case, thank you very much for your kind collaboration, I asked how I can solve it in case it happens again someday, although I hope not.
Have a nice day.
Ziaul Kabir
Accepted AnswerSometimes, if a dropdown menu isn’t working on mobile, it could be due to a JavaScript conflict, as mobile interactions rely on JavaScript events.
To diagnose this issue:
- First, enable your debug system and set Error Reporting to Maximum in System > Global Configuration.
- After that, check the console in your browser’s developer tools. You should be able to identify any errors, which could be related to conflicts or outdated versions of your JavaScript or jQuery files.
Let me know if you need any further assistance!
Thanks,