Open_basedir Restriction In Effect
Robert
Hello, after a clean installation of the Finance template, I am seeing messages in the frontend: Warning: is_file(): open_basedir restriction in effect. File(/variables.less) is not within the allowed path(s)
The error occurs repeatedly after changing the template color preset.
I spoke to my hosting provider and was told that they will not disable the open_basedir directive on the hosting side. Can you please advise me on what to do about this?
Thank you.
Ziaul Kabir
Accepted AnswerHello Robert,
Thank you for reaching out to us. Your issue has been resolved. Please check and let me know if everything is working fine.
Best regards,
Robert
Accepted AnswerCan you please write what the solution is? Maybe for other users or for a possible reinstallation of the template.
Thank you.
Edit: after template color preset change the problem still persist.
Robert
Accepted AnswerHi, everytime I try reload page after template color preset change the problem still persist. Try changing the color scheme in the template settings and then reload the page. The error appears on the first reload, but disappears on the second.
Thank you
Ziaul Kabir
Accepted AnswerHello,
The issue seems to be related to Zend OPcache on your hosting server. I recommend reaching out to your hosting provider, as they should be able to assist you with this. I tested your site locally, and everything is working fine on my end.
Thank you!
Robert
Accepted AnswerAnd do you have any recommendations on what I should discuss with my internet provider, what I should ask them for? Turn off Zend OPcache?
Ziaul Kabir
Accepted AnswerHello,
Apologies for the confusion. The issue is with your hosting provider, not your internet provider. I recommend contacting them and asking them to disable the OPcache restriction temporarily in the php.ini file. Alternatively, you can explain to them the issues I mentioned in my previous response.
Thank you!