Staff replied SP Page Builder

Page Builder Contact form doesn't working

Asked by Frederic Piton 1 year ago Last activity 1 year ago

Hello, I have a problem with contact form on page builder.
Some clients tells me having sent an email threw the form, but nothing arrives.
When I've tested it, There's 2 emails arriving here against 8 sent threw the form.
I try to change the reciever email. That's the same.
I don't know where to show to find a solution.
I try to see in PHPMyAdmin if there's a save of those email, but doesn't find...
I don't know what to do.
Thanks
Fred

10 replies

Ziaul Kabir Staff

1 year ago

Hello Frederic,

Thank you for reaching out to us. I apologize for the inconvenience caused. Could you please check this forum post https://www.joomshaper.com/forum/question/35969? Additionally, refer to this guide: SP Page Builder Form Builder Documentation.

Let me know if you need further assistance.

Thanks,

Frederic Piton Asked this

1 year ago

500 - You are not authorized to see this question

Don't wan to read a complet documentation to find something that goes nice till now.

Sorry

Ziaul Kabir Staff

1 year ago

Hello,

Please provide me with your admin access credentials in the hidden content section so that I can investigate the issue further. Before this, Please taking your full site backup. Also, kindly mention which page you are using the form on for reference.

Thanks,

Frederic Piton Asked this

1 year ago

Thank you, the acces are in the hidden content

Ziaul Kabir Staff

1 year ago

Please, make this public IP as white list: 119.148.4.217. your site block my ip.

Thanks,

Frederic Piton Asked this

1 year ago

Normaly it's good now

Ziaul Kabir Staff

1 year ago

Hello,

I apologize for the delay. Could you please double-check the access details for this link: https://www.bluetouch.be/administrator/index.php? It seems the credentials provided are incorrect.

Thanks!

Frederic Piton Asked this

1 year ago

juste recieved : This is a test mail sent using "PHP Mail". Your email settings are correct!

Frederic Piton Asked this

1 year ago

Sorry, I don't recieve any notification when you answer

Ziaul Kabir Staff

1 year ago

Hello,

Currently, you are using PHPMailer. Instead of PHPMailer, please try using SMTP. To do this:

Log in to your cPanel and navigate to the Email section.
Locate the SMTP configuration details there.
Enter the SMTP configuration into your joomla site's system by going to:
System > Global Configuration > Server > Mail.

Please, let me know Is It work or not?

Thanks!

Frederic Piton Asked this

1 year ago

I try to remplace the form, it's only work 1 time ... after, not
Do not understand anything

Frederic Piton Asked this

1 year ago

The test mail is OK, SMTP valid. But the form does'nt work... Sorry

Ziaul Kabir Staff

1 year ago

Hello,

I apologize for the delay. I can confirm that the email was sent successfully. I tested the form three times, and each attempt was successful.

If you did not receive the email from 2nd time, I recommend switching from PHP Mail to SMTP. Hopefully, this will resolve the issue.

Thanks!

Frederic Piton Asked this

1 year ago

And so, I change the reciever email : nothing more

I try to change the browser : IE, Chrome, Firefox : nothing more

Frederic Piton Asked this

1 year ago

Yeys the system tells : sent with succes'' but nothing arrive.

I've allready configure the smtp, as you can see in my last answer. but nothing arrives.

So, where those emails goes ?

Are they saved somewhere in the database.

Do I not recideve anything ?

Ziaul Kabir Staff

1 year ago

Hello,

Please allow me some time to check.

Thank you for your patience.

Best Regards,

Frederic Piton Asked this

1 year ago

thank you Ziaul

Ziaul Kabir Staff

1 year ago

Hello,

I checked your site’s SMTP configuration using Mailtrap, and I can confirm that each form submission is being successfully received. It seems the issue lies within your SMTP configuration. I would recommend reviewing and verifying your SMTP settings.

You can also contact your hosting provider for further assistance with the configuration. Additionally, it seems the test mail is not being sent, so verifying the SMTP settings should resolve this issue.

Thanks,

Frederic Piton Asked this

1 year ago

4 days ago the SMTP configuration was ok. I recieve a confirm mail of that.

Why does'nt it work today ?

I've reconfigure it, juste send a mail test threw the admin button : the mail arrives.

But try again the form and dosn't work anymore.

Frederic Piton Asked this

1 year ago

the only mail that can be sent are the email with @bluetouch.be. I don't know if it helps ?

Ziaul Kabir Staff

1 year ago

Hello Frederic,

We tested it using Mailtrap and successfully sent and received multiple forms fillup.
Kindly reach out to your hosting provider for assistance with SMTP configuration.

Thank you.

Frederic Piton Asked this

1 year ago

Answer of siteground : I do admit this is the first time I am encountering such a form issue, we can confirm that the settings are correctly set, your email service is also operational so my suggestion here would be to proceed and double-check with the Joomla forum you mentioned as this is not related to your hosting or setup here

Ziaul Kabir Staff

1 year ago

Hello,

Apologies for the delay. The issue is caused by the override in the “ajax contact” addon. You can either fix this override addon or remove it by navigating to:
system -> template -> Shaper_helix3 -> sppagebuilder -> addons -> ajax contact.

If you have no special modification here, Just delete it, and use our contact addon instead of this.

I checked by using form builder which is work fine.

Thanks!

Frederic Piton Asked this

1 year ago

Thank you, I continue searching too and it was an idea I have.

But I try to delete as you said, but when I do that, I don't have acces to my frontend site anymore.

Is it something special I have to do ?

Ziaul Kabir Staff

1 year ago

Hello,

Please follow these steps:

Go to your Joomla root directory.
Navigate to the folder I mentioned earlier (the path should be something like System -> Shaper_helix3 -> Template -> Sppagebuilder -> Addons -> Ajax Contact).
Delete the folder causing the issue.

After that, replace the problematic contact form with SP Page Builder Contact addon on the pages where you’re using the Ajax contact form.

This action should not cause any conflicts with the rest of your setup.

Thank you!

Frederic Piton Asked this

1 year ago

Yes !

I had to completely delete the folder, not just only rename.

Than I create a new form and it seems to work !
Thank you for your help !!

Regards,

Frederic

Ziaul Kabir Staff

1 year ago

You are welcome.