Hello,

Please provide me with your admin access credentials in the hidden content section so that I can investigate the issue further. Before this, Please taking your full site backup. Also, kindly mention which page you are using the form on for reference.

Thanks,

Please, make this public IP as white list: 119.148.4.217. your site block my ip.

Thanks,

Normaly it's good now

Hello,

I apologize for the delay. Could you please double-check the access details for this link: https://www.bluetouch.be/administrator/index.php? It seems the credentials provided are incorrect.

Thanks!

juste recieved : This is a test mail sent using "PHP Mail". Your email settings are correct!

Hello,

Currently, you are using PHPMailer. Instead of PHPMailer, please try using SMTP. To do this:

1. Log in to your cPanel and navigate to the Email section.
2. Locate the SMTP configuration details there.
3. Enter the SMTP configuration into your joomla site's system by going to: System > Global Configuration > Server > Mail.

Please, let me know Is It work or not?

Thanks!

I try to remplace the form, it's only work 1 time ... after, not Do not understand anything

Hello,

I apologize for the delay. I can confirm that the email was sent successfully. I tested the form three times, and each attempt was successful.

If you did not receive the email from 2nd time, I recommend switching from PHP Mail to SMTP. Hopefully, this will resolve the issue.

Thanks!

And so, I change the reciever email : nothing more

I try to change the browser : IE, Chrome, Firefox : nothing more

thank you Ziaul

4 days ago the SMTP configuration was ok. I recieve a confirm mail of that.

Why does'nt it work today ?

I've reconfigure it, juste send a mail test threw the admin button : the mail arrives.

But try again the form and dosn't work anymore.

Hello Frederic,

We tested it using Mailtrap and successfully sent and received multiple forms fillup. Kindly reach out to your hosting provider for assistance with SMTP configuration.

Thank you.

Answer of siteground : I do admit this is the first time I am encountering such a form issue, we can confirm that the settings are correctly set, your email service is also operational so my suggestion here would be to proceed and double-check with the Joomla forum you mentioned as this is not related to your hosting or setup here

Hello,

Apologies for the delay. The issue is caused by the override in the “ajax contact” addon. You can either fix this override addon or remove it by navigating to: system -> template -> Shaper_helix3 -> sppagebuilder -> addons -> ajax contact.

If you have no special modification here, Just delete it, and use our contact addon instead of this.

I checked by using form builder which is work fine.

Thanks!

Thank you, I continue searching too and it was an idea I have.

But I try to delete as you said, but when I do that, I don't have acces to my frontend site anymore.

Is it something special I have to do ?

Hello,

Please follow these steps:

1. Go to your Joomla root directory.
2. Navigate to the folder I mentioned earlier (the path should be something like System -> Shaper_helix3 -> Template -> Sppagebuilder -> Addons -> Ajax Contact).
3. Delete the folder causing the issue.

After that, replace the problematic contact form with SP Page Builder Contact addon on the pages where you’re using the Ajax contact form.

This action should not cause any conflicts with the rest of your setup.

Thank you!

You are welcome.