Insert A Background In Templet Error: Undefined - Question | JoomShaper

Insert A Background In Templet Error: Undefined

I like to insert a png as a background in helix ultimate -> layout -> Main Body -> Menue -> Style -> select media.

I can see the picture and i can press [Applay] - Button. The Message is Layout Settings successfully Changes applied successfully

If I press the Save Button upper right the Message is

                                                            Error: undefined

                                                            and a rotating circle with Drafting...

I have chanche the browser Clear the Cach in Joomla System using a small picture

Who can help me?

Thanks Aimo Lars Piegholdt

0
7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #177872

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

0
A
[email protected]
Accepted Answer
10 months ago #177879

in hidden content

0
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #177891

Are you using any Firewall in your hosting?

0
A
[email protected]
Accepted Answer
10 months ago #178086

no, i think not

0
A
[email protected]
Accepted Answer
10 months ago #178094

OK, the firewall was on, ich have it switchwed off

0
A
[email protected]
Accepted Answer
10 months ago #178095

I have th same problem on other domains.

0
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #178135

It is working now. Please check.

0