Sp Pagebuilder Content Not Load In Mobile - Question | JoomShaper

Sp Pagebuilder Content Not Load In Mobile

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yaibinder

SP Page Builder 1 year ago

Hi Something really strange happens in my website: 80ils.co.il The content load perfectly at desktop, and also at responsive mode through developer tools, but at the mobile it is just disappear. It was OK until few days ago, and there was not any update on the website. Can you help me with that please? Thanks Yossi

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11 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #178619

Hello Yossi,

Thank you for reaching out and bringing this issue to our attention. I sincerely apologize for any inconvenience caused.

To assist you better, could you please provide the URL of your website and administrator access (in the hidden content)? This will enable us to investigate the issue more thoroughly and identify the cause of the content disappearing on mobile devices.

Looking forward to your response so we can resolve this matter promptly.

Best regards

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yaibinder
Accepted Answer
1 year ago #178657

Thank you attached Yossi

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #178662

Is your website completely failing to load on mobile devices?

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yaibinder
Accepted Answer
1 year ago #178666

no. only page builder content not load, and also only at mobile- it load successfully at deaktop, and successfully load at responsive mode and mobile emulator at chrome.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #178668

Could you kindly share screenshots indicating which specific sections are not loading?

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yaibinder
Accepted Answer
1 year ago #178670
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #178693

I don't find any issue. The page loading perfectly in my mobile files.fm/u/gxu6qmtfvg

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yaibinder
Accepted Answer
1 year ago #178712

that is really strange. it works fine on my android, but bit in iphone

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #178717

Which browser you are using. I have tested on Chrome and Safari, both working fine.

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yaibinder
Accepted Answer
1 year ago #178714

it looks like some css responsive issue, ill check it. thanks!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 year ago #178861

Hi there,

Could you please confirm if you are able to resolve the issue or if any further assistance is required?

Looking forward to your response.

Best regards

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