Erreur Après Mise à Jour - Question | JoomShaper

Erreur Après Mise à Jour

S

Schupbach

SP Page Builder 10 months ago

Bonjour,

Suite à la dernière mise à jour en date du template (Restora) et du page builder, nous ne pouvons plus rentrer dans les page en backend. L'erreur suivante nous est retounrée :

Unhandled Runtime Error TypeError: Cannot read properties of undefined (reading 'map')

Please open the browser console for more information!

Call Stack b (2:113844)

(2:114373)

_n (2:114094)

xs (2:528202)

xl (2:585034)

yc (2:574186)

mc (2:574114)

pc (2:573977)

rc (2:570784)


Le frontend est accesible, les pages s'ouvrent au moins, mais le contenu de la page n'est pas chargé.

Pouvez-vous nous aider ?

0
4 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #178581

Hello, the issue you are running into are related to caching

  • Clear Joomla Cache
  • Clear Browser Cache
  • Check that same site using 2nd (alternative) browser.
  • If you have sort of Server Files cache, clear it in Hosting CPanel setting.
  • Reinstall component, just in case.
  • Then it should be resolved.
  • Mainly It's a browser cache thing. After clearing the browser cache it will be gone.

You can check this documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call

-Regards.

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S
Schupbach
Accepted Answer
10 months ago #178582

Hello,

I’m sorry, but it doesn’t change anything. I truly believe there’s a correlation between a variable in the update and the site or Joomla itself, as the error suggests. I’ve tried on different browsers, as well as on different machines and operating systems, but nothing works—it’s always the same issue in the backend or frontend. However, I just noticed that this only happens on the homepage; other pages or pages using the default template open correctly both in the backend and frontend.

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S
Schupbach
Accepted Answer
10 months ago #178585

Well,

I had to restore a backup with the previous version of SP Page Builder because the client wanted to make some changes, and it wasn’t possible otherwise. So, the error is no longer present if you test it now. However, it still doesn’t work with the 5.4.4 update, showing the same error.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 10 months ago #178752

Hi

Please keep a full site backup and reinstall SPPB. Then Clear your Joomla and Browser cache then check.

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