Pagebuilder Pro Media Upload File is Greyed Out
just did a backup of a site with pagebuilder pro as a baseline to another site using akeeba. did a restore. site comes up all is well except in pagebuilder media as an administrator the upload file is greayed out. file permissions are identical to the source site. Joomla media manager upload is working. is there a setting somewhere I need to adjust?
Ziaul Kabir
Accepted AnswerDear Jim,
Thank you for reaching out. The issue may not be permissions since Joomla’s media upload works. Please try the following:
- Verify the license information in Pagebuilder Pro Settings and ensure the domain is added to your JoomShaper account.
- Clear Joomla and browser caches.
- Reinstall Pagebuilder Pro to rule out inconsistencies from the backup/restore process.
- Confirm the restored site’s technical requirements matches the current environment.
Let me know if you need further assistance.
Best regards,
[email protected]
Accepted AnswerThanks for the info. Excercised items 1-3 without change For 4. I'm using the same PHP 8.2_FPM and in the same pool so those settings are the same I'm assuming all core Joomla and pagebuilder attributes are the same given the backup restore
Super admin works..running pagebuilder 5.4.4 it looks new. Jumped there from 3.8.x could there be an issue with the latest release?
Ziaul Kabir
Accepted AnswerHello,
To proceed with troubleshooting and resolving the problem, I kindly request administrator accessin hidden content section, so I can perform a detailed analysis. Before proceeding, please ensure a full backup of your website is taken to safeguard your data.
Please let me know how you would like to proceed and feel free to share the necessary credentials securely.
Looking forward to your response.
Best regards,