Staff replied SP Page Builder

Blank frontend page after uppdating SP PB 5.3.4 to 5.4.4

Asked by ober_tun 1 year ago Last activity 1 year ago

Hello.

Are there known issues after updating to the new SP PB Version 5.4.4?

I have upgraded from 5.3.4 to 5.4.4 and now only have a blank white frontend page now.
If i reinstall the old verison, it works.

Also the HOME page can´t be opened and edited anymore in SP Page Builder -> Pages.

Only get this error:
Your session has expired! Please login again to continue. If you reload this page, you may lose your data.

Clearing chace, restaring site etc. does not help...

My Joomla and PHP versions are the newest
PHP-Version 8.3.12
Joomla! 5.2.3 Stable

Thank you.

BR
Daniel

8 replies

Toufiq Senior Staff

1 year ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

ober_tun Asked this

1 year ago

Hi Toufiqur.

ok, done.

BR
Daniel

Toufiq Senior Staff

1 year ago

Super administrator access, Please.

ober_tun Asked this

1 year ago

ok now from administrator to super user :-)

Toufiq Senior Staff

1 year ago

Contact your hosting provider to increase memory limit.

https://prnt.sc/0_8BtiGMYzaw

ober_tun Asked this

1 year ago

Hello.

World4you did increase it now, but it still doesn´t work...

BR
Daniel

Toufiq Senior Staff

1 year ago

Please contact your hosting server provider. And tell them to visit your site.

ober_tun Asked this

1 year ago

i did already, and they have increased the limit. More is not possible.
But it still does noch work

So this means, i would have to work with the old version of SP PB on this site in the future?
< 5.4.x ?

Toufiq Senior Staff

1 year ago

Please visit your site and you will see the problem.

ober_tun Asked this

1 year ago

Hello.
I have downgraded the SP PB. It´s fine now.
Could you please tell me, what you have changed in the backend, as it now shows DEPRECATED:.... Text on the top of the site.
Should be changed back to normal.
Thank you

Toufiq Senior Staff

1 year ago

Check now. Thanks