Problem In Qubic Template - Question | JoomShaper

Problem In Qubic Template

GZ

Ghada Zoubi

Template 9 months ago

Hello I have a problem in Qubic template after update I cant even enter to the administrator I upgrade the php memory to 512 I changed the php version but the same !!

0
4 Answers
GZ
Ghada Zoubi
Accepted Answer
9 months ago #181032

Hello I know you are working in the website but please its very urgent

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #181046

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have checked your site & database is crushed by hacker. If you have backup and restore the backup.

Once the backup has been restored, please let us know. We will investigate further to identify and address any underlying issues to ensure your site is secure and functioning as expected.

Feel free to reach out if you have any questions or need assistance during the restoration process.

Best regards,

Toufiqur Rahman (Team Lead, Support)

0
GZ
Ghada Zoubi
Accepted Answer
9 months ago #181049

where can I import the pages from database or files please ?? just the content

0
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #181057

Do you have backup of your site? If yes, then you need to restore full site. Cause, hacked deleted all tables of database.

0