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Hélix Ultimate 2 Template. On Joomla 5 And Substitution Files

JP

Jacques PELLOQUIN

Template 9 months ago

Good morning,

The observation: the display of EN or FR menus does not respond when I publish or unpublish the menu links, whether or not I assign the menu links or activate or deactivate the modules

It seems that a Joomla update from version 5.0 on which I had installed Hélix Ultimate 2.0.18 in early 2024 modified the Template substitution files...

Since then, the English menu no longer appears. It is associated with the menu in French which appears well.

But all my attempts at adjustments have no effect on the appearance of the first, or on the contrary, the disappearance of the second: the publication or unpublishing of the menu links, or the assignment or not to the menu links on the styles has no effect of the Template!

The only explanation I see is a modification of the substitution files of the Hélix Ultimate template during one of the updates of Joomla since version 5.0.0., which was not remedied by the test. update of Hélix U to version 2.1.1!

Can you help me solve this problem?

Yours sincerely https://www.camping-lebothdorouet.com/fr/

In french : Bonjour, Le constat : l'affichage des menus EN ou FR ne répond pas lorsque je publie ou dépublie les liens de menu, que j'assigne ou non les liens de menu que j'active ou désactive les modules Il semble qu'une mise à jour de joomla depuis la version 5.0 sur laquelle j'avais installé Hélix Ultimate 2.0.18 début 2024 ait modifié les fichiers de substitution du Template … Depuis, le menu en anglais n'apparait plus. Il est associé au menu en français qui apparait bien. Mais toutes mes tentatives de réglages sont sans effet sur l'apparition du premier, ou au contraire, la disparition du second : sonbt sans effet la publication ou dépublication des liens de menus, ou l'assignation ou non aux liens de menus sur les styles du Template ! La seule explication que j'y vois est une modification des fichiers de substitutions du template Hélix Ultimate à l'occasion d'une des mises à jour de Joomla depuis la version 5.0.0., à laquelle n'a pas s remédié le test de mise à jour de Hélix U en version 2.1.1 ! Pouvez-vous m'aider à solutionner ce problème ? Bien à vous

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 9 months ago #181903

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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JP
Jacques PELLOQUIN
Accepted Answer
8 months ago #185221

Good morning. Sorry to read you late. I have been able to solve the problem since ... but I have no more memory of how ...

in french : "Bonjour. Désolé de vous lire avec retard. J'ai pu résoudre le problème depuis ... mais je n'ai plus mémoire de comment ... Bien à vous"

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 8 months ago #185231

Thank you for your message. I'm glad to hear that you were able to resolve the issue, even if the exact steps are a bit unclear now. If you need any further assistance or if the issue arises again, feel free to reach out—I’m here to help.

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