I have a problem with Popup Builder.
On the same page (created with Page Builder) I would like to display a Popup on Desktop and one on Smartphone. I used two different layouts from your library and I positioned the entire section in 'Hidden' for desktop and mobile. However, while on the desktop it works well (displays the correct popup), on the smartphone only the closing 'x' appears and the background becomes darkened but the popup does not appear.
To check: https://www.firstanimazione.com/it/2025
Solved
SP Page Builder
Popup mobile
Accepted answer
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Ofi Khan Staff
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8 more replies
Ofi Khan Staff
Hello FIRST ANIMAZIONE ITALIA S.R.L. - Matteo Zannoni,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
I think you have a problem with the settings. On the desktop, I have found popup section is hidden. I would like to check and assist you firsthand. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regards
FIRST ANIMAZIONE ITALIA S.R.L. - Matteo Zannoni Asked this
Thank you very much. However, I would prefer to give access to a test site. I am busy away from home. As soon as I am ready, I will send you the credentials.
Ofi Khan Staff
This is better. Let me know when it is ready. You can also take an Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.
FIRST ANIMAZIONE ITALIA S.R.L. - Matteo Zannoni Asked this
In the meantime, however, I will clarify the behavior.
Two popups that are configured with scrolling seem incompatible (if it works on desktop, on mobile it doesn't work and the page darkens and vice versa). If, instead, I configure one of the two in "After Inactivity" they both work. But if I scroll on the one in "After Inactivity" the page darkens again.
FIRST ANIMAZIONE ITALIA S.R.L. - Matteo Zannoni Asked this
See in private
Ofi Khan Staff
I have checked your issue. I think you are trying to show 2 different popups according to the user's device. We do not have options to show 2 popups on 2 different devices (desktop and mobile) on the same page. You have set the sections to hide on one device and show on other device. But this will not work as both popups are loading. I have requested the developer team to consider this feature for the future updates.
FIRST ANIMAZIONE ITALIA S.R.L. - Matteo Zannoni Asked this
Thanks. It would be helpful to include this option.
Ofi Khan Staff
You are welcome 😊
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
FIRST ANIMAZIONE ITALIA S.R.L. - Matteo Zannoni Asked this
Fatto.
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