SPPB v5 Pro - Unable to save a page with many addons and rows - Forum | JoomShaper
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SPPB v5 Pro - Unable to save a page with many addons and rows

Asked by Chris 1 year ago Last activity 1 year ago

Hi,

Is there a limit somewhere that would prevent a page from being saved once so many addons and elements are created?

I have a page on one website with many rows and addons - we cannot change anything on this page now, it never saves.

We have PHP Max Variables set really high which didn't help, we are on Joomla 5 latest and SPPB5 Pro latest.

Is this a database table size issue, or something we can investigate and hopefully resolve?

This page worked fine in SPPB v3 Pro, and has only been a problem since we moved to v5.

However, I have a page on a seperate website with the same issue - it is a page with one row but many testimonial addons - we can no longer add more testimonial addons, they never save.

There is no server caching in place, I have around 200 websites on this same server (which is my own dedicated server) and only these two have problems, I suspect because they have the largest pages.

Thanks for any support.

Chris

6 replies

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Toufiq Senior Staff
1 year ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Please export the page and provide me via google drive. I will check on my end and let you know as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Chris Asked this
1 year ago

Thanks, I've put a link in the Hidden Content section :)

We have been trying to alter the links in the text boxes and images in the treatments grid, but they are not saving.

Toufiq Senior Staff
1 year ago

Are you talking about the text box addon link alter issue? Yes you are right, we have found the issue. Anything else?

Chris Asked this
1 year ago

Hi, it was just that one issue.

Chris

Chris Asked this
1 year ago

However, the other site with issue is using one row but many testimonial addons - if we add more testimonial addons, the page no longer saves them, but the message when we click Save does tell us it has saved OK.

Toufiq Senior Staff
1 year ago

Provide me provide me JSON file.

Chris Asked this
1 year ago

Added a download link to the Hidden Content, thanks :)

Toufiq Senior Staff
1 year ago

It works fine on my end.

Chris Asked this
1 year ago

Try duplicating a testimonial addon and editing it - this is the issue we have, we can not add any more testimonials, they are not being saved (it says Saved, but the front end page never shows them - and if you refresh the page builder editor after it says saved, the duplicated testimonial addon has gone from the editor).

Toufiq Senior Staff
1 year ago

Please watch the video.

Chris Asked this
1 year ago

Thanks, any thoughts as to why this is not how it behaves for me?

Video link in the hidden content to show me duplicating a testimonial, editing and saving, then refreshing the live page and editor where this newly duplicated testimonial is gone/not there to see.

Toufiq Senior Staff
1 year ago

Can you provide me administrator access to check the issue?

Chris Asked this
1 year ago

Sure, added to the hidden content section :)

Toufiq Senior Staff
1 year ago

Occurred this problem on your site. But, When i checked it on my server it works fine. I will check it live server and let you know by tomorrow. Thanks

Chris Asked this
1 year ago

Thank you, I am quite unsure why it won't save for us, my server is certainly up to spec :)

Chris

Chris Asked this
1 year ago

Thanks, so is there no suggestion on why I cannot save the page with new testimonials more than we have now?

Chris

H
1 year ago

I have similar problems since upgrading to PB5. Pages I made with version 3 do not save any more when I change them. Same with new pages.
And my pages are not very complex.

Toufiq Senior Staff
1 year ago

If you have problem, then i think you should create a new post with the details.

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