After the latest update, new collections no longer work in SP Page Builder. Older ones still function correctly, but when I create a new collection, it doesn’t recognize them. However, if I create a menu linked to a single collection, it does work.
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SP Page Builder
Collections in SP Page Builder
Accepted answer
Marked as the solution
Ofi Khan Staff
Thanks for the follow up. It seems like a bug. I have asked the developer team to check the issue. It will be fixed soon.
18 more replies
Mehtaz Afsana Borsha Staff
Hi
Thanks for contacting us and sorry for your issue. Could you please give me a screencast video of your issue? You can use it for uploading screencast video.
-Regards.
Hans Asked this
1 year ago
· edited
As you can see, the current collections are working well. However, as soon as I create a new one, it’s not visible in PageBuilder. I can only find it if I go through a menu > EasyStore > single collection.
I can add products to the already designed collection.
Mehtaz Afsana Borsha Staff
Could you please keep a full site backup and give me your super admin access? I need to check.
Hans Asked this
Ok
Hans Asked this
Have you already found a solution?
Mehtaz Afsana Borsha Staff
Hi
I have informed our team about it. It may take some time to check. Allow us some time please.
Ofi Khan Staff
Hello Hans,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
I have found your issue. For further investigation, I would like to check it on my localhost. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial.
Best regards
Hans Asked this
Fantastic news! How do I share the ZIP file?
Ofi Khan Staff
You can upload in Google Drive, Files FM etc. platform and share the linke to the file here.
Hans Asked this
Ok
Ofi Khan Staff
I have fixed your issue. Please check your page.
Hans Asked this
Collections on the "doseerpompen" page are indeed working fine, but on other pages (such as /stofzuigers) or new collections on other pages, they still do not work.
Ofi Khan Staff
Please take a new EasyStore Product List addon and choose the collection. It will work.
Hans Asked this
Ok, you’re right, I can see the collections again. However, the products I add to those collections are not displayed; instead, random products appear.
Ofi Khan Staff
I have checked but could not fiind this issue. Please clear your Joomla cache and Browser's cache and then check. If possible, then check with a different browser.
Hans Asked this
I cleared the Joomla and browser cache and tested the issue in both Safari and Chrome. Unfortunately, the problem remains the same: when I create a new collection, it always shows the same random products.
Ofi Khan Staff
Please use this settings on the Product List addon. Hopefully, it will work.
https://prnt.sc/CHVa41GuHx9g
Hans Asked this
Hello Ofi, I found it! As soon as I activate "Pagination," it stops working.
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