I updated my site to Joomla 4.4.10 SP Builder 5.5.2 and now I have my website down. Please Help me! - Forum | JoomShaper
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I updated my site to Joomla 4.4.10 SP Builder 5.5.2 and now I have my website down. Please Help me!

Asked by Juan 1 year ago Last activity 1 year ago

I updated my site today to Joomla 4.4.11 and next to Helix 2.1.2 and SP Builder PRO 5.5.2 now, I have my website down.

Please Help me guys!

I have this message:

Sorry, there was a problem we could not recover from.
The server returned a "500 - Whoops, looks like something went wrong."

I have Joomla 4.4.11
Template: Edulif - Default
SP Builder PRO 5.2.5 THIS IS THE PROBLEM !
Helix 2.1.2

6 replies

Atick Eashrak Shuvo Staff

To assist you better, could you please confirm the PHP version you're currently using?

Juan Asked this

Hello I have Joomla 4.4.11

Juan Asked this

I returned to SP Builder 5.4.4, but now I have a new problem:

Class 'JoomShaper\SPPageBuilder\DynamicContent\Services\CollectionsService' not found

You can see the site here: https://www.m4gc.com/web/

Atick Eashrak Shuvo Staff

i ask for the php version, not joomla version.

Juan Asked this

I'm so sorry... I have 7.4

I know, it's a very old version, but my hosting provider only have this version.

Thanks you for your time

Atick Eashrak Shuvo Staff

Apolozy for the inconvenience.

The issue you're experiencing with the latest SP Page Builder is due to PHP version compatibility. The latest version requires at least PHP 8.1 to function properly.

You can review the full system requirements in the official documentation for more details.

If you need any further assistance, feel free to reach out.

Best regard

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