Hi Delek,
Thank you for reaching out, and sorry for the inconvenience.
First, please ensure that you have the latest version of the Helix Ultimate plugin installed.
https://prnt.sc/HEUfft0abRmJ
Additionally, make sure that this setting is enabled:
View Screenshot
In some cases, server caching may cause issues, so try clearing your cache and checking again.
If the issue persists, please share your Joomla admin URL, username, and password in the hidden content section. Before sharing any credentials, kindly take a full backup of your site.
Best regards