Error 0 After Update
Sandra
Hi, I just updated my website to Joomla 5.2.4 and then updated SP Page Builder and Helix framework. Now, my website (frontend) won't display, instead I have : Error 0 Class "JoomShaper\SPPageBuilder\DynamicContent\Services\CollectionsService" not found
Thank you for your help,
Sandra
Paul Frankowski
Accepted AnswerSometimes you have to reinstall component, I mean install > check, if something is wrong, install again a NEW version 5.5.2+ and then Clear Joomla cache. And should be OK in 60sec.
If your server has file cache enabled, it may takes longer (a few minutes) to refresh status. Between SPPB 5.4 vs 5.5 were guide big changes in one area that's why.
Ofi Khan
Accepted AnswerHello Sandra,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.
Best regards
Sandra
Accepted AnswerHello Ofi, I don't have much more info, I must admit I haven't checked website between updates so I don't know if the error occured after updating Joomla, SPPB or Helix. I do have backups.
Thank you !
Ofi Khan
Accepted AnswerSorry, the credentials you provided do not match. Please check and share it again.
Ofi Khan
Accepted AnswerIt is working. I have installed the latest SP Page Builder version on your site. It seems to be okay now.
Sandra
Accepted AnswerGreat, thank you ! I have another website with the same config, is there something in particular that I should do before updates to avoid the same error ?
Sandra
Accepted AnswerSo you mean update Joomla, check if something is wrong and if so reinstall SPPB component and clear Joomla cache ?
Also I have a new error when I go into template style, I have the error "Warning: Zend OPcache API is restricted by "restrict_api" configuration directive in /home/fineeqj/toutouvabien/libraries/vendor/joomla/filesystem/src/File.php on line 337".
Paul Frankowski
Accepted AnswerThat one, I cannot recognize it. Beyond Us.
Please check on forum.joomla.org and contact with Hosting Support, probably something is "restricted".
In the meantime, I found that tip:
The warning indicates that your script attempted to call an OPcache API function from a location that is not permitted by the PHP configuration. The opcache.restrict_api directive (set in php.ini) limits which files or directories can access the OPcache API for security reasons. If your code is located outside of the allowed directory, this warning is triggered.