Hello Antoni,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

I see the issue. If you allow me to download your files and check them on my local PC, I can proceed with troubleshooting.

Thanks!

hi

you can use   https://maniwaki.webactiondemo.ca/administrator

it's a demo, so you can make any changes, it won't effects the licve Web site.

Hi!

Did you had any chance to take a look? Thanks a lot!

Hello,

I installed Akeeba Backup and downloaded the backup file, but it seems to be corrupted. Could you please provide a manual backup or share your cPanel access so I can retrieve it?

In the meantime, I am chekcing your live demo site.

It seems issues is in your database.

Thanks in advance!

Best regards,

Hi!

Ok thank you. Here's the link below. I think you're right, cause there's seems to be an error with database, since I can't upload it either.

Thanks for your help!

Hi!

Here's the cpanel info. thanks again for your help!

Hello,

Your backup not work, Its seems broken. Go to your cpanel and take backup full files as a zip format then share it with me.

Thanks,

Hi!

Here's the back-up generated in cpanel

Hi!

Here's the back-up generated in cpanel

Hello,

Apologies for the delay. I need some time to investigate your issues.

Thank you for your patience.

Ok thank you!

Hi!

Yes you can test it on live Web site, we have a daily back-up.

Thanks a lot!

Hello,

Please restore your site from the backup.

Let me know once you have completed it.

Thanks

Hi!

What do I have to do exactly? Did you check the live Web site at www.ville.maniwaki.qc.ca ? (same access codes)

Maybe you meant that link? https://maniwaki.webactiondemo.ca/

Yes, found it! It was related to template. Thanks a lot for your time!