Hi!
Front-end editing won't work using sp builder, it shows a blank page. Was using 5.4, and updated it to the latest 5.5.2, same result.
Hi!
Front-end editing won't work using sp builder, it shows a blank page. Was using 5.4, and updated it to the latest 5.5.2, same result.
Hello Antoni,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best Regards,
Hi!
There it is
I see the issue. If you allow me to download your files and check them on my local PC, I can proceed with troubleshooting.
Thanks!
hi
you can use https://maniwaki.webactiondemo.ca/administrator
it's a demo, so you can make any changes, it won't effects the licve Web site.
Hi!
Did you had any chance to take a look? Thanks a lot!
Apologies for the delay. I’m currently looking into your issue.
Thank you for your patience!
Hello,
I installed Akeeba Backup and downloaded the backup file, but it seems to be corrupted. Could you please provide a manual backup or share your cPanel access so I can retrieve it?
In the meantime, I am chekcing your live demo site.
It seems issues is in your database.
Thanks in advance!
Best regards,
Hi!
Ok thank you. Here's the link below. I think you're right, cause there's seems to be an error with database, since I can't upload it either.
Thanks for your help!
Hi!
Here's the cpanel info.
thanks again for your help!
Hello,
Your backup not work, Its seems broken. Go to your cpanel and take backup full files as a zip format then share it with me.
Thanks,
Hi!
Here's the back-up generated in cpanel
Hi!
Here's the back-up generated in cpanel
Hello,
Apologies for the delay. I need some time to investigate your issues.
Thank you for your patience.
Ok thank you!
Hello,
Due to file corruption, I am unable to properly check your site. Could you please create a separate demo site and provide me access? Alternatively, if you permit, I can test the issue directly on your live site.
Thanks for your understanding. Looking forward to your response.
Best regards,
Hi!
Yes you can test it on live Web site, we have a daily back-up.
Thanks a lot!
Hello,
Please restore your site from the backup.
Let me know once you have completed it.
Thanks
Hi!
What do I have to do exactly? Did you check the live Web site at www.ville.maniwaki.qc.ca ? (same access codes)
Maybe you meant that link? https://maniwaki.webactiondemo.ca/
Yes, found it! It was related to template. Thanks a lot for your time!
Great,
You are welcome.