Front-end editing won't work - Forum | JoomShaper
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Front-end editing won't work

Asked by Antoni Gendron 1 year ago Last activity 1 year ago

Hi!

Front-end editing won't work using sp builder, it shows a blank page. Was using 5.4, and updated it to the latest 5.5.2, same result.

16 replies

Ziaul Kabir Staff

Hello Antoni,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

Antoni Gendron Asked this

Hi!

There it is

Ziaul Kabir Staff

I see the issue. If you allow me to download your files and check them on my local PC, I can proceed with troubleshooting.

Thanks!

Antoni Gendron Asked this

Hi!

Did you had any chance to take a look? Thanks a lot!

Ziaul Kabir Staff

Apologies for the delay. I’m currently looking into your issue.

Thank you for your patience!

Ziaul Kabir Staff
1 year ago · edited

Hello,

I installed Akeeba Backup and downloaded the backup file, but it seems to be corrupted. Could you please provide a manual backup or share your cPanel access so I can retrieve it?

In the meantime, I am chekcing your live demo site.

It seems issues is in your database.

Thanks in advance!

Best regards,

Antoni Gendron Asked this

Hi!

Ok thank you. Here's the link below. I think you're right, cause there's seems to be an error with database, since I can't upload it either.

Thanks for your help!

Antoni Gendron Asked this

Hi!

Here's the cpanel info.
thanks again for your help!

Ziaul Kabir Staff

Hello,

Your backup not work, Its seems broken. Go to your cpanel and take backup full files as a zip format then share it with me.

Thanks,

Antoni Gendron Asked this

Hi!

Here's the back-up generated in cpanel

Antoni Gendron Asked this

Hi!

Here's the back-up generated in cpanel

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