Editor-xtd Buttons Not Work - Question | JoomShaper
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Editor-xtd Buttons Not Work

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iig75

Helix Framework 7 months ago

Hello, I have a problem with the functioning of the buttons, which are located under the description in the article creation mode via the frontend. When you click on them, they do not respond. And with the default Cassiopeia template, they work normally. How can you help me?

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12 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186995

I'm glad to hear that you were able to resolve the issue. Please mark the issue as solved.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186968

Apologies for the inconvenience. To assist you better, could you please share a screen recording of the issue you're encountering? This will help me understand the problem more clearly and provide a more accurate solution.

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iig75
Accepted Answer
7 months ago #186972
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186975

Hello Stephan,

I apologize for any inconvenience this may have caused. Could you please replace the file located at JRoot/templates/shaper_helixultimate/html/layouts/joomla/editors/buttons/button.php with the attached file in hidden content area ? Before that please take a full site backup.

Please let me know if this resolves the issue.

Best regards

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iig75
Accepted Answer
7 months ago #186977

Yes, I put php file in the place you told me, but the problem is same only for attachments button!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186978

Hi there!

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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iig75
Accepted Answer
7 months ago #186980

ok

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186986

Could you please provide your hosting access?

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iig75
Accepted Answer
7 months ago #186989

I have not!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 months ago #186990

FTP?

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iig75
Accepted Answer
7 months ago #186992

I put this code in index.php on your template nad at now work: <div class="modal fade" id="exampleModal" tabindex="-1" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content"> ... </div> </div> </div>

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iig75
Accepted Answer
7 months ago #186997

Please tell developer to fix that bug.

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