Staff replied SP Page Builder

Not Possible to add any element Addons

Asked by Richard Squair 1 year ago Last activity 1 year ago

Good day all,

It is not possible to add any element addon at the pages. Even if I create a new page with just one simple section whem I include the addon (for exemple a button group) it is not possible to save. It presents the erro: Request Failed with status code 403. Already tested in different templates, updated Helix, SP Page Builder Pro, etc. for latest version.

Here a link with the exact problem faced by Chava Zoidts last year: https://www.facebook.com/groups/joomshaper/posts/2377814735743443/

Thanks,
Richard

6 replies

Atick Eashrak Shuvo Staff

1 year ago

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Richard Squair Asked this

1 year ago

Paul Frankowski Senior Staff

1 year ago

qucik questions:

Do you have that problem since beginning (after SPPB installation) or started "yesterday" ???
Please check also using 2nd Super User account.
Do you have ACL Manager installed ?

Richard Squair Asked this

1 year ago

Thansk for the support.

1 - Since the beginning. Already tested 3 different templates and created a new Joomla 5 website just with SP Page Builder (pro and free) latest version installed and presented same error. The problem appear just when I add any addon. Without SPPB it is not possible to test.
2 - Already tested with second different super user
3 - Not installed

Paul Frankowski Senior Staff

1 year ago

Thanks, I have request, can you create a subdomain (with separate folder), and put there Joomla + SPPB, becuase right now your site in inside folder of old site. And maybe somehow something is locking the system.

Richard Squair Asked this

1 year ago

Here it is:

Richard Squair Asked this

1 year ago

The same problem is happening in other sites too. You can check the same issue at the main page (more complex template). Just try to add a button / image addon and the error appeared.

Already created the same user / password for this one too.

Paul Frankowski Senior Staff

1 year ago · edited

Thanks, indeed, I have no idea why. But I asked our developer, maybe he will figure out tomorrow.

Can you disable Mod_Security in CPanel (for 10 min) - and check again. I am guessing...

Richard Squair Asked this

1 year ago

It was disbled and no changes! :(

Robert

1 year ago

Are you on Hostinger? If so turn of the new feature that disable saving and editing on a new or subdomain.

*Recently when you add a new subdomain the CDN is active by default. This wasn't before. The security is set to high. This is a recently added feature on Hostinger.

Solution is to lower security level or disable the cdn for that (sub)domain.

Not doing this can result in weird behavior in SPPB. You are unable to save your changes*

Maybe this can help, dunno

Richard Squair Asked this

1 year ago

Man, you really save my day!! Disabled CDN and until now works fine!! Thanks very much! Really appreciated!

Robert

1 year ago

Glad to hear it works again!

Paul Frankowski Senior Staff

1 year ago

Thanks Robert,

indeed hosting panels have so many options now, and each of them add new feature, but I also can lock something else :/