Hello,

Thanks for contacting us and sorry for your issue. The issue you are running into are related to caching

• Clear Joomla Cache
• Clear Browser Cache
• Check that same site using 2nd (alternative) browser.
• If you have sort of Server Files cache, clear it in Hosting CPanel setting.
• Reinstall component, just in case.

Then it should be resolved. Mainly It's a browser cache thing. After clearing the browser cache it will be gone.

You can check this documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call

-Regards.

i always have the problem ...

Hi

Could you please keep a full site backup and install the latest version of page builder?

Hi

Your issue is fixed now. Could you please check?

sorry but i have the same problem :(

Hi

I cant access on that.

But you didn't clik on setting row with the bug. The bug exist on rows to second level. Look the link please ;)

Could you please ask your server provider about it? Maybe your IP address was blacklisted by the provider, that's why it creates this issue.

Could you please keep a full site backup and try our latest version of page builder?

the problem is aways here

Please follow this documentation below:

https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#unhandled-runtime-error-typeerror-undefined-is-not-an-object-evaluating-i-e-call

Hi

I have talked with our team, they said you can try this suggestions below:

create a new Row inside, and move all addons from old one, and delete 1st (orginal) row