Hello Sigríður Björgvinsdóttir,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

I can give you access to the site temporarily.

Please share the site admin URL to check the issue.

see url in hidden content

Please allow my Public IP to access the administrator.

prnt.sc/yvNTsNpmVPep

Please try again.

I can check the website now. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost. Or if you allow me, then I can take the backup and start checking.

link in hidden content

You have shared the JPA format file. Please go to Akeeba Backup configuration and set file type as ZIP. Then take the backup. It will be a ZIP file. Then share the file.

Here is a new link, sorry about this.

It works fine on localhost. Please disable mod_security or rocket_loader from from the cloudflare settings. Talk to your hosting provider for support. Let me know the outcome.

I have contacted my hosting providor, they do not use those settings.

Resources are being blocked from your hosting end. I have uploaded your site on our testing server. You can check that it is working perfectly. I have shared the credentials in the hidden content for you to check.

To disable mod_security, you can check this article:

https://www.interserver.net/tips/kb/how-to-disable-mod_security-and-why-it-is-not-recommended/

I tried the htaccess method with no luck and my hosting company does not use it. Could you give me FTP access to download the site on your end?

I am sorry. I can't share cPanel access. I am confident that the issue is appearing from your hosting configuration. Becase on our testing server, it works correctly. Maybe you can try changing your hosting provider.

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!