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Bug: Error message when using Symbols in the Open Graph Description

Asked by BOFHJunior 1 year ago Last activity 11 months ago

This post is for Helix Ultimate Version: 2.1.2, SPPB Version: 5.5.4, Joomla Version: 5.2.5, no Template is used.

When i use the πŸ’‘, πŸ€”, 🌹, πŸ’, πŸ’ or πŸ“· Symbols in the SPPB Options -> SEO -> Open Graph Description field (https://i.imgur.com/oyShlCu.png) i cannot save these changes because of an error message:

For πŸ’‘ it is: Error Incorrect string value: \xF0\x9F\x92\xA1 for column Database Name.g39cq_sppagebuilder.og_description at row 1

For πŸ€” it is: Error Incorrect string value: \xF0\x9F\xA4\x94 for column Database Name.g39cq_sppagebuilder.og_description at row 1

For 🌹 it is: Error Incorrect string value: \xF0\x9F\x8C\xB9 for column Database Name.g39cq_sppagebuilder.og_description at row 1

For πŸ’ it is: Error Incorrect string value: \xF0\x9F\x92\x90 for column Database Name.g39cq_sppagebuilder.og_description at row 1

For πŸ’ it is: Error Incorrect string value: \xF0\x9F\x92\x8D for column Database Name.g39cq_sppagebuilder.og_description at row 1

For πŸ“· it is: Error Incorrect string value: \xF0\x9F\x93\xB7 for column Database Name.g39cq_sppagebuilder.og_description at row 1

As you can see in the Screenshot these Symbols in the Meta Description field are no problem and can be saved. Only when used in the Open Graph Description field these error messages appear.

Other Symbols like βœ“, ☎, βœ…, ✊, βœ‰ or ❗from the same font Segoe UI Emoji are no problem and can be saved in the Open Graph Description field without an error message.

Expecation: All Symbols from the font Segoe UI Emoji can be used in the Open Graph Description field.

Accepted answer

Marked as the solution
Ofi Khan Staff

It is fixed for all symbols as I know.

3 more replies

Ofi Khan Staff

Hello BOFHJunior,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing.

I will talk to the developer about the issue and will update you.

Best regards

BOFHJunior Asked this

Hello Ofi, can you please give me an Update, if the issues is fixed now?

Ofi Khan Staff

Sorry, this is not fixed yet. We have not got many requests for this. However, we will check the issue. It might be delayed.

BOFHJunior Asked this

Hello Ofi,
do you have an update to my Feature Request?

Ofi Khan Staff

Sorry, the request is not yet reviewed by the team.

Ofi Khan Staff

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

BOFHJunior Asked this

What provided solution? I cannot see a solution for this Bug.

Has the team fixed it?

Ofi Khan Staff

Apology for the inconvenience. I had reported the issue to the developer team when I got it. Unfortunately, the issue still remains. I have asked the team to give the issue priority and fix it on the next release. The rest is up to the developer team decision.


You can keep the ticket open or closed.

BOFHJunior Asked this

Hello Ofi, can you please give me an Update, if the issues is fixed now?

Ofi Khan Staff

This issue is fixed in the current version. We will also release an update this week.

BOFHJunior Asked this

Hi Ofi,
i saw, that the mentioned Symbols are now usable in the Open Graph Description.

I just wanted to ask, if the issue was solved in general or only for these 6 symbols?

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