Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

There was also another problem I noticed where the pro features began showing that I needed to buy them, and I couldn't properly edit some of the addons, even though I'd added the key. I resolved the issue in the end by clearing Joomla and browser cache an all issues went away.

Great.