Hi Gregory,

For J4 and J5 easy to solve, please:

1. Download SP Page Builder Pro 5.5.4 from >> https://www.joomshaper.com/downloads/extension
2. Install it
3. Then clear Joomla cache : System Dashboard > Maintenance > Clear Cache

Remember that SPPB 5.5.x is ONLY for Joomla 5.x and Joomla 4.4.x (!)

If you still using Joomla 3.10, sorry but you have to back to SPPB 3.8.10 or reinstall with SPPB 5.4.6. Or use full website backup to fix site.

Read more in SPPB documenation >> https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements#what-is-span-style-color-rgb-186-55-42-not-span-supported-anymore

Hi

Thanks for contacting us and sorry for your issue. Please download the latest version of page builder and install it from here:

https://www.joomshaper.com/downloads/extension

And then Clear your Joomla and Browser cache then check.

-Regards.

https://prnt.sc/CtDt3nMAAy5j

1. What Joomla version do you have?
2. Can you share access to admin area?
3. Use System Dashboard > Maintenance > Database (to fix)
4. PHP: upload_max_filesize - what value do you have?? you should have at least 5M (10M or more is suggested)

http://www.proustianitissa.gr/administrator/

Sorry, but are you joking or it was mistake with URL? you shared access to Joomla 2.5 site.

Support of that CMS version ended in Dec 2014, it means 10 years ago!

You have to upgrade Joomla CMS to Joomla 3.10 at least or Joomla 4.4 (suggested).

138.201.196.143 This is the address of the server where I am building the new site, the one that sends you is the old one.

so it was mistake, OK, but let's respect our time.

What is URL to new Joomla 4/5 in that case?

How could you check if the old one also works on another server?

Sorry, but that question is beyond JoomShaper support. We don't help with Joomla migrations, updates, upgrades. For that you have forum.joomla.org

About SPPB 5 technicals >> https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements#php-configuration

Our forum is for JoomShaper products only.

I'm saying this because you told me to step into his space of admin.

Indeed, since beginning I need working access to new-website.gr/administrator - where you have J4 or J5.

And I don't need access to your hosting panel (cPanel) nor IP, only to new Joomla files/website URL.

Use deepl.com it translate better, than Google Translator ;0]

Hi

Is this solved now? If yes, you can then close this post by accepting the answer.

GOOD EVENING I solved it, I would simply like to respond to the insulting response I believe to my face from the mr Paul Frankowski that I do not respect your time, I simply want to remind the gentleman that I have been your customer for several years, I pay regularly and I have, from what you can see, very few questions for this period of time, so I believe I respect your time very much!

Thanks Gregory for accepting the answer.