Hi there,
Thank you for bringing this to our attention. I sincerely apologize for the delay in replying, as it was the weekend, and also for the inconvenience this issue may have caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and work towards a resolution for you.
Before sharing the credentials, I strongly recommend taking a full backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards