Error Editing Accordion Addon – Joomla 4 - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer

Error Editing Accordion Addon – Joomla 4

N

Nabora

SP Page Builder 6 months ago

Hello,

I’m once again encountering an issue with SP Page Builder after migrating from Joomla 3 to Joomla 4… I can’t update the Accordion addon from the website’s backend.

Whenever I try to edit the addon’s content, I get an error page with the message: Unhandled Runtime Error

Thank you in advance for your help.

Best regards,

Michel

0
8 Answers
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #190932

Hi

Thanks for contacting us and sorry for yoru issue. Please Clear your Joomla and Browser cache then check. You can also check this documentation below:

Unhandled Runtime Error

-Regards.

0
N
Nabora
Accepted Answer
6 months ago #190934

No change, still the same error page...

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #191010

Hi

Which page I need to check? I have checked accordation addon in a random page and it seems working. Please check the screencast video here on the hidden content.

0
N
Nabora
Accepted Answer
6 months ago #191023

Thanks for the video!

You just have to go to the page in the hidden content —and from the backend— it is impossible to modify the content.

0
N
Nabora
Accepted Answer
6 months ago #191128

I've just noticed that the addons were left active on the homepage of the website. This is a live production site, not a staging version! I didn’t expect test elements to remain in place. Please be more careful in the future when working on a live website.

Also, I’d like to remind you that my previous request is still pending. I would appreciate it if you could address it as soon as possible.

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #191142

Sorry for the inconvenience. I have informed our team about this bug. One of our updates will come by next week or maybe this week. This issue will be fixed then. You can keep a full site backup and try that latest version. Hopefully, it will be fixed then.

0
N
Nabora
Accepted Answer
6 months ago #191145

Ok, I'll come back and comment if the update fixes the problem!

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 6 months ago #191228

Ok sure.

0