Image Add/change Issue
Hawaiipacificparks
When I Open the Addons Panel by clicking on the Addons button on the Sidebar or using the plus icon found within a Row. Scroll to the Media section and drag & drop the Image addon where I want to place it on my canvas it will delete all content on the page. Same thing happens when I click a current image and choose replace.
Joomla 4.4.13 Template is Shaper_Educon 4.0.2 SP Page Builder Pro 5.5.4
Ziaul Kabir
Accepted AnswerHi,
Thank you for reaching out to us.
Could you please provide a screencast demonstrating the issue? This will help me better understand the problem and provide a more accurate solution.
Best regards,
Hawaiipacificparks
Accepted AnswerI have created two short videos as I feel that works better than screenshots. Here is the link for Replacing an Image. https://res.cloudinary.com/hawaiipacificparks/video/upload/v1745607852/website/Replacing_image.mp4
Here is the Link for Adding an Image. https://res.cloudinary.com/hawaiipacificparks/video/upload/v1745607836/website/Adding_Image.mp4
Hope these give a better understanding of our issue.
Ziaul Kabir
Accepted AnswerCould you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best Regards,
Hawaiipacificparks
Accepted AnswerHello Ziaul, Your request has been completed, please check the hidden content.
Ziaul Kabir
Accepted AnswerWhen I try to login administrator via this link https://www.hawaiipacificparks.org/administrator/index.php?ohia
I see this, "You are a hacker ora spammer", Funny.
Please, check your hosting or admin tools, If you have any.
Thanks
Hawaiipacificparks
Accepted AnswerPlease see my message.
Hawaiipacificparks
Accepted Answer.
Ziaul Kabir
Accepted AnswerPlease, allow me super admin access so that I can investigate and fixed your issues.
Thanks.
Ziaul Kabir
Accepted AnswerPlease, take a backup of your site. After that, please delete this override addon from this path:
/templates/shaper_educon/sppagebuilder/addons/image
It will fix your issues.
Thanks
Hawaiipacificparks
Accepted AnswerAm I deleting the image folder or the site.php file located inside the folder?
Hawaiipacificparks
Accepted AnswerIt has helped in creating new content but keeps doing the same when editing current content. It is a step in the right direction and I can start rebuilding pages so I can at least work with this. Thanks for you help
Ziaul Kabir
Accepted AnswerYou are welcome.
Hawaiipacificparks
Accepted AnswerIf im having the same issue with my Features Box when trying to change the image as I was with just images, could I also delete the features folder?
Ziaul Kabir
Accepted AnswerYes, You can do that as well.
Because, there is override feature addon. When you delete it, you will be able to use sp page builder feature box addon without any issues.
Thanks,
Hawaiipacificparks
Accepted AnswerThank you very much. I had to keep the feature folder in place, if removed the site will not load. I created a backup folder within the features folder and renamed and move the two files from the feature folder into the backup folder and it has solved the issue.
Thank you again for all of your help.