SP Page Builder Modal Popup Cutting Off Half The Video URL - Question | JoomShaper
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SP Page Builder Modal Popup Cutting Off Half The Video URL

M

mjandrew

SP Page Builder 5 months ago

Hi - I am using the Modal Popup addon inside Page Builder which works perfectly for any Vimeo videos with a single number section in the URL - i.e. https://vimeo.com/960118954

However, I have a number of Vimeo videos that contain two number sections seperated a forward slash in the URL - i.e. https://vimeo.com/1004104923/a5416d9100

With the latter example above, the Modal Popup is trimming the video reference to a single number reference which stops the Vimeo video from popping up. This is the address being used by the modal popup: https://player.vimeo.com/video/a5416d9100?autoplay=1 as you can see it has removed 1004104923/ from the Video URL which kills the popup.

Is there a fix for this please?

Many thanks, Mike

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3 Answers
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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #192430

Hello mjandrew,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I have checked Modal Popup Addon on latest SP Page Builder and your video URL. It works fine with both second number and with only one number. If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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M
mjandrew
Accepted Answer
5 months ago #192436

Many thanks for looking into this Ofi. I also raised this issue with my client and they have since managed to changed the Vimeo URLs to single number section IDs and this has resolved my issue.

I don't know if it was making a difference, but I was using the modal popup inside an SP Page Builder Module, as opposed to directly inside Page Builder.

Thankfully this issue is now resolved.

I appreciate your support.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 5 months ago #192444

You are welcome 😊

I have also noticed it. The single number link loads the original video. Glad that it is solved.

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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