Problem With SPPB Frontend Editing - Question | JoomShaper
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Problem With SPPB Frontend Editing

PL

Patrick Ladner

SP Page Builder 5 months ago

Hi

After updating to SPPB version 5.5.7, I have the problem on various websites that when I click on the title ‘The Fascination’, for example, the entire SPPB editing function is hidden. See the two screenshots. What do I have to do so that I can work again? It only affects the Frontend editor. I can still make adjustments in the backend editor.

Thank you very much for your quick help.

https://prnt.sc/CymZH0lfIYPW

https://prnt.sc/jPbLZy-WYUQ9

Check Content did not work.

Thank you very much.

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15 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192952

Apologies for the inconvenience caused. The issue has been addressed — could you please check now and let me know if everything is working correctly?

Thank you for your patience.

Best regards

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PL
Patrick Ladner
Accepted Answer
5 months ago #192959

Thank you very much.

Now it works again. Can you tell us what to do if the error appears again?

It is strange that the text on the back no longer appears in the Person add-on in the backend. See screenshot.

Sorry, but somehow I am a little unsure whether everything really works in the new SPPB version.

https://prnt.sc/eWcAndj_bQo7

Thank you very much.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192961

The issue was caused by the new Global Typography feature in SP Page Builder. A global typography setting had been created without specifying a font, which led to the problem. I resolved it by simply removing the typography configuration.

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PL
Patrick Ladner
Accepted Answer
5 months ago #192964

Ok. Thank you very much.

And what about the backend problem that you can't see the text on the back of the flipbox?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192965

Could the please recreate the issue in the test page?

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PL
Patrick Ladner
Accepted Answer
5 months ago #192968

Strange. I can't see the text here either. Only when I switch to the frontend. I thought I used to be able to see the text in the backend.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192977

Could you please clarify which addon you are talking about? Flipbox or Person?

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PL
Patrick Ladner
Accepted Answer
5 months ago #192979

I see. Yes, of course. Excuse me, please.

I'm talking about the ‘Person’ add-on.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192982

I don't find any issue in the Person addon both in frontend and backend editor

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PL
Patrick Ladner
Accepted Answer
5 months ago #192985

Ok. Then it's probably the case that you can't see the text in the backend. Only in the frontend.

The backend is at the top of the screenshot, the frontend is at the bottom.

https://prnt.sc/rC4aMSRUB3Ji

That would be great if you could also see it in the backend.

Many thanks for your great support.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #192988

Please check the screenshot tinyurl.com/yvx9p7m2

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PL
Patrick Ladner
Accepted Answer
5 months ago #192990

Yes, exactly. You can't see the text in the frontened editor:

https://www.awesomescreenshot.com/image/54499311?key=f2de92cfa45033196b1b812e414a99e6

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #193004

Please check now

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PL
Patrick Ladner
Accepted Answer
5 months ago #193026

Now it's perfect again. Thank you very much.

Is there anything I have done wrong?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #193028

No some css issue.

Please marked the issue as solved.

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