Error In Helix - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer
Back to the questions

Error In Helix

DH

Daniel Holdinghausen

Helix Framework 5 months ago

I use Helix 2.1.2 Ultimate and PageBuilder Pro at about 50 Websites. Today the first time when i click save in Helix to save changings there is an error displayed.

Error Error: undefined

Any Idea?

0
7 Answers
Order by
Oldest Newest Votes
DH
Daniel Holdinghausen
Accepted Answer
5 months ago #193218

I enable Joomla error reporting.

i see a lot of errors like:

Deprecated: Creation of dynamic property HelixUltimateFeatureContact::$position is deprecated in .... /templates/et_electrical/features/contact.php on line 36

Deprecated: Creation of dynamic property HelixUltimateFeatureContact::$load_pos is deprecated in .... /templates/et_electrical/features/contact.php on line 37

0
DH
Daniel Holdinghausen
Accepted Answer
5 months ago #193224

i have test now 3 steps:

  1. Clear your browser cache and try again.
  2. Try open site and saving in a different browser
  3. Enable Joomla error reporting (Global Configuration > Server > Error Reporting = Maximum) and check if a more specific message appears.

Can you look at this issue?

0
DH
Daniel Holdinghausen
Accepted Answer
5 months ago #193367

Any Idea? I noticed that a also cant change and save entrys at other Installations too.

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193368

Hello,

It appears you are using a third-party template. I recommend reaching out to the template developer directly, as they may be better equipped to assist you with this issue.

Thank you for your understanding.

Best regards,

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193205

Hello Daniel,

Thanks for reaching out to us.

The error message Error: undefined when clicking Save in Helix Ultimate (v2.1.2) is often related to either:

  1. JavaScript conflicts (possibly from recent Joomla/plugin updates),
  2. Browser caching issues, or
  3. A misconfigured server response (such as a 500 error in the background).

Here are a few steps you can try:

  1. Clear your browser cache and try again.
  2. Check the browser console (F12 → Console tab) for more detailed error messages.
  3. Try open site and saving in a different browser or in an incognito window.
  4. Enable Joomla error reporting (Global Configuration > Server > Error Reporting = Maximum) and check if a more specific message appears.

Let me know if the issue persists after these steps, and I’ll help you dig deeper.

Best Regards

0
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 5 months ago #193214

Can be also caused by:

  • Firewall settings (server)
  • Mod_Security settings
  • extra rules inside .htaccess added by Akeeba Tools Pro

Or Joomla today has a bad mood ;]

0
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #193219

Your mentioned issues is warning. We can resolved it or when you disbale bebug mode, it will not show again.

Check your main issues that you mentiioned in post.

Thanks

0