SP Pagebuilder Update 5.6.0 - Question | JoomShaper
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SP Pagebuilder Update 5.6.0

SH

Swiss Electronic - HU23592298

SP Page Builder 5 months ago

After updating Page Builder, the following error message was received on the Backend interface: "Request Failed with Status Code 500" So Pb Backend surface is not used! Why? Joomla 5.3.1

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7 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #194198

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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AL
Alejandro Lengua
Accepted Answer
5 months ago #194221

@Swiss Electronic - HU23592298 What SP Page Builder did you have before installing the upgrade?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #194223

please remove the credentials. Use the hidden content area to share credentials. also share your site url

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 months ago #194233

Apologies for the inconvenience you're experiencing. The issue you're facing may be related to a mismatch in the database structure prnt.sc/9rGOlWL6KQKK.

To resolve this, please follow these steps:

  1. Update the database structure by navigating to System > Maintenance > Database in your Joomla backend and clicking the “Update Structure” button if prompted prnt.sc/wbEs3rtFFiFa.
  2. Reinstall the latest version of SP Page Builder Pro by downloading it from the following link: SP Page Builder Pro - Latest Version

This should resolve the issue.

If the problem persists after following these steps, please let me know. I’ll be happy to investigate further. Thank you for your patience and understanding.

Best regards

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F
frik
Accepted Answer
5 months ago #194268

Try replacing /administrator/components/com_sppagebuilder/editor/traits/LanguageTrait.php file from version 5.5.7.

It worked in our case

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S
ssnobben
Accepted Answer
5 months ago #194287

Pls test essential functions before you release an update pls!

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S
ssnobben
Accepted Answer
5 months ago #194334

Thanks this updated new release fix the problem. Great fast work to release a new version that works!

Cheers!

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