Hi there!

Thanks for reaching out to us.

Kindly, make sure you used the JoomShaper associated email address there. Please recheck the documentation: https://www.joomshaper.com/documentation/sp-page-builder/how-to-tips#how-to-add-the-license-key-and-activate-pro-feature

Clear your cache and check this one also: https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting#i-have-the-pro-version-but-with-locked-pro-features

If your issue persists, kindly do let me know.

Best regards

Clear also content of this folder: administrator\cache

use FTP tool.

I think you put wrong details here:

https://share.cleanshot.com/sks6MS4h

That address doesn't have an account with us.

https://share.cleanshot.com/Q0fXPh34

Please use the correct email address to get access. Moreover, you are still using the old SPPB 3 as i can see.

and we want to remind you that SPPB 3.x is not supported anymore, as you can read here >> https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements#what-is-span-style-color-rgb-186-55-42-not-span-supported-anymore

Hi nagesh,

Did our suggestions help? Please let us know.

Have a nice day!

Hi nagesh,

Thanks for accepting the answer:)

Have a nice day!