Help, My Website Isn't Working - Question | JoomShaper
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Help, My Website Isn't Working

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yoquiltrucci

Helix Framework 4 months ago

Hello

it was working fine minutes ago suddenly my website only shows as a white screen with 2 hamburguer menus?

please see www.grillhouseparrilladas.com

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7 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 months ago #195097

HI,

Try this method:

  1. Remove all custom Javascript code, including Tag Manager, from Template Options
  2. Download and install Phoca site plugin (phoca.cz)
  3. Inside setting of Phoca Site plugin insert your custom code + publish plugin

Then all should be OK.

If you have RSFirewall - before step 3 - add your IP as trusted to White List inside settings.

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yoquiltrucci
Accepted Answer
4 months ago #195459

Hello, i followed your instructions i could insert the code via Phoca plugin

do you know when could we use the helix custom code again to insert google codes?

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yoquiltrucci
Accepted Answer
4 months ago #195084

I noticed it has something to do with Meny and Off canvas menu and with custom code Google Tag manager code

i am trying to insert google codes and there the template keeps on Drafting and shows error then i get the double hamburger menu and everything else got white-blank screen

then i go to Menu, select only menu, and then the website shows again but no google code

please see attached file

https://postimg.cc/rKhLHZxN

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 months ago #195094

Hello yoquiltrucci,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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yoquiltrucci
Accepted Answer
4 months ago #195457

Hello, any news?

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yoquiltrucci
Accepted Answer
4 months ago #195458

Hello, any news?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 4 months ago #195486

About Google tracking, in Template Options > Advanced > you have option to add Google Analitics ID, and it's all you have to do.

ABout Phoca Site, is so tiny plugin that you should use it, and relax.

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