Apologies for the inconvenience. When using a menu separator or menu heading, sub-items may not display correctly on mobile devices due to how some templates handle non-clickable parent items.

We recommend using a custom URL with # instead of the separator or menu heading type. This approach ensures that sub-menu items remain accessible across all devices, including smartphones.

Please let us know if you'd like assistance in updating the menu accordingly.

Thanks for the answer, I don't understand, could you give me an example? Thanks

Please share your site url

the site is: www.alimentari-guerrer.com

Currently, your ‘Prodotti’ menu item appears as shown in the screenshot prnt.sc/G0BEcbPbEZC-. To resolve the display issue, we recommend updating the menu type from Separator (or non-clickable menu heading) to a Custom Link with the URL set as #.

Please refer to the screen recording for a step-by-step demonstration of the correct setup files.fm/u/ujqnzdvdr7.

Let me know once it’s updated or if you need any assistance applying the change.

Best regards

Thanks for the reply and for the very clear video, but I tried to follow the instructions but the result does not change, when I consult the site from the smartphone I still cannot see the other menu items even with the "#" setting

Hi there!

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Hi

ok I made the backup and I send you the data below

thanks

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

hi, i saw it and it works, perfect thanks

Hello, Thank you for confirming! I'm glad to hear it's working perfectly. If you need any further assistance, feel free to reach out.

Please marked the issue as solved

ok where do i confirm?