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Bug Helix Template 2.1.3

Asked by Kars Jans 1 year ago Last activity 1 year ago

Hi, After installing Helix Ultimate Template 2.1.3 i notice strange behavior when visiting my website on my Android mobile. PC works fine/ iPad works fine, just my mobile. The arrows on the drop down menu to open sub-menu's do not work anymore. Thank you for looking into this.

Regards, Kars

Accepted answer

Marked as the solution
Mehtaz Afsana Borsha Staff
1 year ago

HI Kars,

Is this solved now? If yes, you can then close this post by accepting the answer.

2 more replies

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Mehtaz Afsana Borsha Staff
1 year ago

Hi

Thanks for contacting us and sorry for your issue. Could you please check on other browser? Or clear your browser cache then check again. It seems ok in my end. I have created a screencast video for your issue. Please check it in the hidden content.

-Regards.

Kars Jans Asked this
1 year ago

Correct, but when i look at this, this is a PC. Like i said, the problem occurs on my Android Mobile. The PC and iPad are ok.

Paul Frankowski Senior Staff
1 year ago · edited

Hoi, I have bonus tip for you:

https://www.joomshaper.com/documentation/helix-framework/customization-tips#how-to-make-menu-item-name-active-in-offcanvas-menu

About 1st question, check from different mobile browser, on Android you can install all popular ones.

Kars Jans Asked this
1 year ago

Hi, It appears a problem with Google Chrome. Samsung Internet and Opera Browser are ok.

Regards, Kars

Paul Frankowski Senior Staff
1 year ago

Reload browser cache 2x, and check again.

  1. When you installed new Helix update, on 3 July or later ?
  2. Consider using my CSS tip, then you don't need to click on ">"

It looks like browser issue, otherwise you would have it on all browsers.

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