[Locked] Bug Helix Template 2.1.3 - Question | JoomShaper
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[Locked] Bug Helix Template 2.1.3

KJ

Kars Jans

Template 3 months ago

Hi, After installing Helix Ultimate Template 2.1.3 i notice strange behavior when visiting my website on my Android mobile. PC works fine/ iPad works fine, just my mobile. The arrows on the drop down menu to open sub-menu's do not work anymore. Thank you for looking into this.

Regards, Kars

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Website
http://www.racingkars.nl
6 Answers
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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 months ago #197830

HI Kars,

Is this solved now? If yes, you can then close this post by accepting the answer.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 3 months ago #197722

Hi

Thanks for contacting us and sorry for your issue. Could you please check on other browser? Or clear your browser cache then check again. It seems ok in my end. I have created a screencast video for your issue. Please check it in the hidden content.

-Regards.

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KJ
Kars Jans
Accepted Answer
3 months ago #197727

Correct, but when i look at this, this is a PC. Like i said, the problem occurs on my Android Mobile. The PC and iPad are ok.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197723

Hoi, I have bonus tip for you:

https://www.joomshaper.com/documentation/helix-framework/customization-tips#how-to-make-menu-item-name-active-in-offcanvas-menu

About 1st question, check from different mobile browser, on Android you can install all popular ones.

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KJ
Kars Jans
Accepted Answer
3 months ago #197729

Hi, It appears a problem with Google Chrome. Samsung Internet and Opera Browser are ok.

Regards, Kars

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 months ago #197745

Reload browser cache 2x, and check again.

  1. When you installed new Helix update, on 3 July or later ?
  2. Consider using my CSS tip, then you don't need to click on ">"

It looks like browser issue, otherwise you would have it on all browsers.

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This topic is locked