Hello Raymond Barrett,
Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.
If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. It will be helpful if you could add any screencast of the issue. Take a screencast and share via any sharable platform like Google Drive, One Drive, Files FM etc.
Best regards