Changes Not Displaying After Updating Beyond 5.5.4 - Question | JoomShaper
SP Page Builder 6 is Here! Learn More →

Changes Not Displaying After Updating Beyond 5.5.4

RB

Raymond Barrett

SP Page Builder 3 months ago

After updating to a version byond 5.5.4, when I edit a page by changing the number of columns in a section, the changes do not show on the preview or live site. I am not using caching on my site.

0
6 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 months ago #201384

You should keep Production Mode disabled for live site. Please follow the documentation

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #197984

Hello Raymond Barrett,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. It will be helpful if you could add any screencast of the issue. Take a screencast and share via any sharable platform like Google Drive, One Drive, Files FM etc.

Best regards

0
RB
Raymond Barrett
Accepted Answer
3 months ago #197989

I added a video of the issue in the hidden content.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #197996

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

0
RB
Raymond Barrett
Accepted Answer
2 months ago #201325

Please refer to the URL below. I was experiencing an issue where content wasn’t updating on the frontend after making changes and clicking the preview button. I’ve disabled the "Production Mode" option, which disabled the option to combine CSS into a single file, and the issue has been fixed. However, I would appreciate your input on the best way to resolve this issue, as disabling Production Mode may impact webpage speed or cause other issues.

https://www.loom.com/share/d55dd35fa2d04fab82442597011ee50a?sid=f15f904d-9054-45c4-85ce-c534efeb53b7

Thanks!!

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 months ago #201764

Just checking in to see if you have feedback on the provided solution. If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

0