Unable To See Changes After Updating Pages - Question | JoomShaper

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Unable To See Changes After Updating Pages

BG

Bruce W Golub

Template 2 months ago

Pages not updating - Make updates, click save, then click preview and old version still displays. Clear Cache in Joomla does not update page, even if I use CTRL+F5 or a browser with no cache.

Seems you might need access for this one, so I am giving it to you to aid in not wasting time.

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11 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #222857

I tested your site on my local environment and did not encounter any issues, which suggests the problem may be related to server-side caching. I recommend contacting your hosting provider to review the caching configuration and investigate the issue further.

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BG
Bruce W Golub
Accepted Answer
2 months ago #222533

Tried further fixes. Seems more pages get crazy things coming up as well, but hoping if you look at it, they will resolve.

The below and neither worked:

1.Try updating through Custom CSS - It is like the page/site is not recognizing it.

  1. .htaccess file added:

DISABLE CACHING

    <IfModule mod_headers.c>    
    Header set Cache-Control "no-cache, no-store, must-revalidate"  
    Header set Pragma "no-cache"    
    Header set Expires 0 
    </IfModule> 
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BG
Bruce W Golub
Accepted Answer
2 months ago #222611

I tried updating CSS within /templates/shaper_yoga/css/template.css and it worked for a CSS. Custom CSS and many other issues still not resolved:

Caching Pages not displaying properly. (your SP LMS Teachers...we call our staff) Header & footer display in admin but header does not display in some pages (our videos and reviews) in the browser unless you scroll on the page in the browser...yes, the page is linked to a menu item. Other pages are just fine. Courses page hover only exist on the first 6 columns/courses. The rest do not have a color change like the first 6. ETC.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #222659

Hi,

First of all, please accept my sincere apologies for the inconvenience and for the delayed response over the weekend.

Thank you for the detailed explanation and the troubleshooting steps you’ve already taken — that’s very helpful. To better isolate the root cause of the issue, I would like to clarify a few points:

  1. Are you experiencing this issue on all pages, or only on specific pages? If specific, could you please share a few example URLs?

  2. What happens if you create a completely new page using SP Page Builder?

    • Do the changes reflect correctly there, or does the same issue persist?
  3. Are you currently using any caching system (Joomla cache, third-party extensions, or server-level caching such as LiteSpeed, Varnish, or CDN)?

    • Also, have you used any caching plugin previously that might still be affecting the site?

These details will help determine whether the issue is related to caching, page builder asset generation, or template behavior.

Looking forward to your response so we can proceed with a more targeted solution.

Best regards

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BG
Bruce W Golub
Accepted Answer
2 months ago #222730

Experiencing this issue on all pages.

New page using SP Page Builder? - Everything goes wrong, Header doesn't display (secong paragraph of my last entry), other changes will usually not display at all.

Do the changes reflect correctly there, or does the same issue persist? - Changes see same issues persisting.

Are you currently using any caching system (Joomla cache, third-party extensions, or server-level caching such as LiteSpeed, Varnish, or CDN)? - No. I played with the Joomla cache, but that made no difference

Also, have you used any caching plugin previously that might still be affecting the site? - None

Thank you for any help you can give.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #222783

Can I take a full backup of your site to check the issue in my local machine?

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BG
Bruce W Golub
Accepted Answer
1 month ago #222825

Absolutely!

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BG
Bruce W Golub
Accepted Answer
1 month ago #222967

Thanks Atick. I'll try it.

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BG
Bruce W Golub
Accepted Answer
1 month ago #223359

The server is now set to disable cache. Fixed the cache instance but many other problems still exist. I firmly believe it is in PageBuilder. Is it possible I need to downgrade PageBuilder to a previous version? Perhaps there is an issue with Joomla version(5.4.4) and the PageBuilder version (6.3.1). If I do downgrade Page builder, will I lose any work I've done so far?? ​ BTW: Joomla cache is also set to OFF-Caching Disabled. Site is not behind Cloudflare either. Not the browsers either.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 month ago #223465

Thank you for your patience, and apologies for the delayed response.

Upgrading to the latest version of Page Builder is generally safe and should not result in any data loss. Your existing layouts and content are typically preserved during the update process.

However, as a best practice, we strongly recommend taking a full backup of your website (files and database) before proceeding. This ensures you can quickly restore your site in case anything unexpected occurs during the update.

If the issue persists after updating, feel free to share more details, and we’ll be happy to investigate further.

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BG
Bruce W Golub
Accepted Answer
1 month ago #223726

Thank you! I believe we are getting there now.

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