Error When I Click The “Upload Image” Button Under The Blog Media - Question | JoomShaper
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Error When I Click The “Upload Image” Button Under The Blog Media

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Christian Calix

Template 3 months ago

Hi, I'm experiencing a 500 Internal Server Error when I click the “Upload Image” button under the Blog Media tab while editing an article using the Wyne Corp template on Joomla 5.3.2. I’ve updated Helix Ultimate to version 2.1.3, cleared the site and browser cache, and confirmed that the issue was already present before updating the template. Editing and saving articles works normally, but this specific feature causes the error. Could you please assist me in resolving this?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 months ago #198387

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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