[Locked] Menu does Not Work With Subentries
Jens Funk
Hello Joomshaper, unfortunately the menu has recently stopped working completely. I can't pinpoint an exact time when it happened. If I switch to Cassiopeia, everything works fine. The top menu level is displayed correctly as a link, but nothing happens when you click on it. As soon as there is a sub-entry, the one above it no longer works. I would really appreciate your help. Thanks in advance, Jens
Joomla! 4.4.13 Shaper_helixultimate 2.1.3 SPPB Version: 5.7.0 mysql 5.7.42-log
Paul Frankowski
Accepted AnswerOk fixed. We updated main.js file from template folder.
please reload browser cache to see changes.
Mehtaz Afsana Borsha
Accepted AnswerHi
Thanks for contacting us and sorry for your issue. Could you please Reinstall the template and try again? It should work then.
-Regards.
Jens Funk
Accepted AnswerFortunately, I tried this on a backup. All settings are lost. The menu still does not work. Do you have any good ideas?
Paul Frankowski
Accepted AnswerOk, I think I know....
Please download (!) and install Helix Ultimate template again. Probably you installed corrupted version that was online for frist few hours.
In current one, all should be OK after you will clear cache.
Link: https://www.joomshaper.com/downloads/template?search=helix
Jens Funk
Accepted AnswerHi Paul, I have downloaded and reinstalled Helix ultimate 2.1.3 twice. Unfortunately this does not fix it.
Paul Frankowski
Accepted Answer@Jens, can you refresh/clean server cache in cPanel for that domain , just in case if it's that.
Paul Frankowski
Accepted AnswerCan you also share access to admin area , we need that for deeper investigation.
Wolfgang Beckers
Accepted AnswerHello Paul, hello Jens, I have the same problem and reinstalled Helix Ultimate 2.3.1, cleared the cache, without succes. I am using the site template Helix Version 2.1.3 in Joomla 5 and have the problem that I can only click on the > sign in the off canvas menu to open the submenus in nested menus. On another website I host, I can click on the text of the parent menu and the submenu items pop up. This is a problem with the BFSG (EAA), because it's not so easy to click on the >sign as on the text. If you like I'll send you the credentials of the admin area
Paul Frankowski
Accepted AnswerWolfgang, but it's Jens topic (!)
You don't have this same problem, becuase your main menu items are headings, not real links. And we informed about that in Helix documenation - read the "blue info box" here > https://www.joomshaper.com/documentation/helix-framework/menu-navigation#documentation-heading-3
Tip for Mobile Menu - you can find on Helix Guide >> https://www.joomshaper.com/documentation/helix-framework/customization-tips#how-to-make-menu-item-name-active-in-offcanvas-menu
it may help you, if not - you have to also change menu items type from Heading to URL with "#" used as links. Then all that together will help in 100%.