Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

SA details sent

The error occurs when a user requests a password reset, see this thread. Please clarify what needs to be done.

https://www.joomshaper.com/forum/question/26458

Hello PhoenixGB,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. I have checked your issue and modified these two files.

1. templates/shaper_aresmurphy/html/com_users/reset/complete.php
2. templates/shaper_aresmurphy/html/com_users/reset/confirm.php

The issue is solved now. Please check your site.

Best regards

Yes working, thanks.

Can u tell me what u changed?

Yes, on both files, there were spelling mistakes. I have changed this line

HTMLHelper::_('behavior.formvalidation');

to this

HTMLHelper::_('behavior.formvalidator');