Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Thanks for your support....see hidden content

Could you please recheck your credentials?

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See in the hidden content area

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I have tested the PayPal sandbox integration on your site, and it is functioning correctly. The current setup remains in place for your review. If you're experiencing issues, they may be related to your PayPal account settings.

The sandbox integration works now fine, also with my own credentials. I then completely renewed the API in the paypal developer portal, copied over the credentials, created the webhook (exactly similar approach as creating the sandbox). Unfortunately it still doesn't work.

When i check the logs, i only see an API call "checkout/orders". No call like "payment capture", like it is in the sandbox log.

I have no idea what else to check.....

...and as i search the web i found at least 2 more of your customers with exactly the same problem (months ago).

So this seems still to be an issue. Question is: When will it be fixed?

Hello Mathias,

Sorry for the inconvenience you're experiencing with PayPal payments. To help me investigate, could you please provide access to your PayPal account access?

Looking forward to your response.

Best regards

Due to the 2FA this won't work, i tried several times to create a user for which you could work with.

Please tell me, what you want to check in my paypal account and i will do it.

Hello Mathias,

Sorry for the inconvenience you're experiencing with the PayPal plugin.

To help me understand how it's set up, could you please provide a screen recording showing your PayPal plugin configuration?

Looking forward to your response.

Best regards

fell free to login by yourself to check the settings, see hidden content

Hello Mathias,

Sorry for the inconvenience you're experiencing with PayPal. While I could investigate by logging into your site, I'd appreciate it if you could describe the exact process you followed when setting up the payment gateway. Understanding your steps will help me diagnose the problem more effectively.

Looking forward to your response.

Best regards

Generally i EXACTLY followed the instructions in the documentation:

https://www.joomshaper.com/documentation/easystore/paypal-integration-in-easystore

1. Created the API access for both sandbox and Production in my Paypal account
2. Copied the credentials into the easystore paypal plugin
3. created the webhook via tha easystore plugin
4. chhecked that the webhook is correctly generated in Paypal

Note: The sandbox acess works fine, only the production acess causes the issue that the payment itself doesn't get processed.

Could you please share the webhook settings of paypal?

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Please remove the webhook and let me know

removed

Could you please check your PayPal account? A new webhook should have been created. Kindly share the updated webhook settings with us.

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Make order and payment now

Placed an order and payd via paypal.

Status of the order is again unpaid.

To ensure the payment goes through smoothly, please verify that you're using a valid payment account(not sandbox) and that this payment account is distinct from both your primary EasyStore account and your API account.

I have ensured that, i neither used the merchant account nor any sandbox account.

Please share your Paypal dashbord error log.

The error log in paypal is completely empty.

Last entry in the API calls is "POST /v2/checkout/orders"

Lst entry in the webhook events is "An order has been approved by buyer"

Could you please somehow give access to your paypal account?

As said, most probably this won't work because of the mandatory 2FA authentification (EU law). This can't be deactivated.

Can you tell me what you want to check in the account?

Is IPN enabled in paypal account?

from what i can remember...NO.

I will activate it and try again ordering

Which URL should i put in there?

Could you please share the setting page screenshot?

...unfortunately only in german....

Can you enabeled it without puting any url?

Just tried it, not possible

Any Update here?

I have enabeld error login in your site, could you please try to make a payment now?

Just did another order, payment didn't work as usual.

Please follow the screen recording in the hidden content area and share the log

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..and also the API calls....

the error log has NO entries

Also please share your webhook settings screenshot

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Can I take a full backup of your site?

No Problem, feel free

Hello I need another information. Please check the screen recording, and provide me the copied text in a text file

This is the payload from the last generated webhook (event type: Checkout order approved)

There are NO other event types available.

Any Update?

Once again...nay Update?

It would be kind to get a response....

Hello Mathias Reinhard,

Apologies for the delayed response. Our development team is currently investigating the PayPal payment issue. I will update you as soon as I receive any news from them.

Thank you for your patience and understanding.

Best regards

Could you please try to make a payment now?

Just tried to place an order. Status is again unpaid, but this time there are visible errors.

See webhook log and payload attached ....

API log only "POST /v2/checkout/orders"

Ayn update?

Hello Mathias Reinhard,

Sorry for the inconvenience. Unfortunately, we haven't been able to identify any issues on our end. The problem might be server-related. To investigate further, would you be willing to test your PayPal integration on our testing site?

Please let me know how it goes.

Best regards

No Problem, what do i need to do for this?

Update: There were a lot of messages in the error log of my paypal account today

There were a lot of messages in the error log of my paypal account today

Please share those

i will do the testing later today.

the error logs were from 2025/08/18

Hello Mathias,

Sorry for the inconvenience you're experiencing. Since the PayPal payment is functioning correctly on the testing site, the issue might be related to your server configuration. Could you please contact your hosting provider, explain the problem, and inquire about their suggestions for resolving it?

Best regards

Sorry, but i don't accept your proposal. As we have found out days ago, the payment works well in the sandbox mode.

I can't imagine that in the sandbox mode, different communication principles are used. So why should this be on the server side?

You mentioned some time ago you want to backup my site to antoher server for testing. We didn't try this yet....

Apologies for the inconvenience. Both the sandbox and production environments function the same way, but they use different links and ports. Since the production version is working properly on our testing site, the issue is most likely related to the configuration or restrictions on your hosting server.

It’s possible that your hosting provider is blocking the required ports or connections. We recommend checking with them directly, as they can review the server error logs and provide a clearer explanation of what might be causing the issue.

Thank you for your understanding.