Hi there!

Sorry for your experience.

Would you please give me your admin access to check the issue for you?

In the meantime, you may try the following steps:

1. Disable ModSecurity on your hosting server.
2. Ensure the correct file permissions are set for the template folder.

These actions should help resolve the issue you’re facing.

Best regards,

Guide: https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-save-template-settings

If you have Akeeba Tools Pro - it may also block Saving process, if settings are too strict.

Hi Paul thanks, below solutions didn't solved

• template folder and files permissions are at 755

• added these lines in .htaccess <IfModule mod_security.c> SecFilterEngine Off SecFilterScanPOST Off </IfModule>

• am not using Akeeba Tools Pro

could you sugest any other solutions?

when i enabled error reporting to maximum i get below warnings

Deprecated: Creation of dynamic property HelixUltimateFeatureSocial::$position is deprecated in /home/u375800327/domains/......./templates/jb_interrio/features/social.php on line 36

Deprecated: Creation of dynamic property HelixUltimateFeatureSocial::$load_pos is deprecated in /home/u375800327/domains/......./jb_interrio/features/social.php on line 37

Deprecated: Creation of dynamic property HelixUltimateFeatureContact::$position is deprecated in /home/u375800327/domains/......./jb_interrio/features/contact.php on line 36

Deprecated: Creation of dynamic property HelixUltimateFeatureContact::$load_pos is deprecated in /home/u375800327/domains/......./jb_interrio/features/contact.php on line 37

Deprecated: Creation of dynamic property HelixUltimateFeatureLogo::$position is deprecated in /home/u375800327/domains/......./jb_interrio/features/logo.php on line 41

Deprecated: Creation of dynamic property HelixUltimateFeatureLogo::$load_pos is deprecated in /home/u375800327/domains/......./jb_interrio/features/logo.php on line 42

and more like this

Template jb_interrio does not belongs to JoomShaper, so I have to ask you to contact with Template developer. Here we support only JoomShaper templates. Support Policy 8.8. And our help ends here. Evidence:

About error messages:

Deprecated: Creation of dynamic property (...) /jb_interrio/features/contact.php , logo.php, social.php.

Is caused by PHP 8 version and older code used by template itself. Probably you set PHP 8.4 or PHP 8.3, that is too new for template version that you have right now. You need a new template version! Maybe consider using one of ours.